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Desktop Services Associate

Cetera Financial Group

Saint Paul, MN

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JOB DETAILS
SALARY
$30–$35 Per Hour
SKILLS
Administrative Skills, Android, Artificial Intelligence (AI), Brokerage, Business Operations, Cloud Computing, Communication Skills, Computer Workstations, Customer Experience, Customer Support/Service, Desktop PC, Document Management, Endpoint Security, Environmental Compliance, Help Desk, Identify Issues, Local Area Network (LAN), Mac Operating System, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows System Administration, Microsoft Word, Phishing, Problem Solving Skills, Regulatory Requirements, Risk, Risk Management, Security Attacks, Service Delivery, Software Administration, Software as a Service (SaaS), Systems Administration/Management, Technical Support, Testing, VoIP (Voice over IP), Wide Area Network (WAN), Wireless Communications, iOS
LOCATION
Saint Paul, MN
POSTED
2 days ago
Job Description

The Remote Administration Team supports clients operating in highly regulated broker dealer environments, where precision, accountability, and customer trust are essential. We are looking for strategic thinkers and proactive problem solvers who deliver white glove, concierge level support while understanding the importance of compliance, risk awareness, and consistent service excellence.

This team provides a premium, paid service with high touch expectations, supporting customers who rely on us as an extension of their business operations. Team members are exposed to a broad range of technology support within environments that require careful attention to security controls, documentation, and regulatory requirements.

In this role, you will leverage strong critical thinking skills to diagnose and resolve issues efficiently, provide calm and professional customer service and collaborate closely with teammates to ensure consistent service delivery. You'll be expected to approach support with a compliance first mindset while maintaining a seamless and responsive client experience.

What you will do:
Provide end to end workstation and application support in compliance driven environments
Deliver professional, time sensitive support as part of a structured call queue
Own ticket resolution, documentation, and escalation in the team queue
Identify recurring issues and proactively resolve them to reduce risk and disruption

What you will have:
4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments.
Exceptional customer service and communication skills
Intermediate to advanced administration of Windows operating systems, including troubleshooting, configuration, and user support.
Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting.
Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments.
Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events.
Proficiency with RMM, ticketing, and documentation platforms
Intermediate knowledge of Microsoft 365, including the Admin Center, Entra ID, Intune, Exchange, Defender, SharePoint, and Teams.
Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows.
Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting.
Prior experience working within a Managed Service Provider (MSP) or multi client support environment.

What it would be nice to have:
Intermediate to advanced administration of Mac Operating Systems
PowerShell scripting experience.

Compensation Range:
The hourly range for this role is $30-35 per hour depending on experience, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

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About the Company

C

Cetera Financial Group

Are you a forward-thinker? Are you energized by a challenge? Do you want to make a difference? If you are looking for a dynamic company where you can build the future of independent financial advice with inspiring teammates—and have fun along the way—we think you’ll like it here. At Cetera, our Guiding Principles reflect what matters most to us. We seek to: measure success by our advisors' success recognize the strength of our team execute with purpose & efficiency empower & inspire each other
COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
WEBSITE
https://www.cetera.com

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