Job Description
- Provide technical assistance with computer hardware and software.
- Resolve issues for clients via phone, electronically, or in person.
- Recommend hardware and/or software improvements.
- Track customer issues and resolutions.
- Handle tickets in a timely manner in ITSM tool.
- Triage ticket queue and maintain updates for tickets assigned.
- Respond to incidents via tickets or another request by end-users on-site.
- Work independently and collaboratively with managers or other technicians.
- Have strong customer service experience working with end-users
- Experience with network-based imaging for Refresh / Windows 10 to 11 Migrations.
- Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements.
- Be able to work overtime when requested or necessary.
- Be able to multitask and prioritize many different projects.
Qualifications:- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Reliable form of self-transportation
- Strong troubleshooting and critical thinking skills
- Able to lift over 50lbs reliably
- Positive and professional demeanor
- 3+ years of experience
- Previous ServiceNow / Enterprise ticketing experience
- Previous AD experience
- Able to crawl and move underneath desks
- Able to pass a background check and drug test prior to starting
Skills
Advertisingunmatched
Background Investigationunmatched
Computer Hardwareunmatched
Computer Softwareunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Establish Prioritiesunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Incident Responseunmatched
Lift/Move 50 Poundsunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
ServiceNowunmatched
Technical Supportunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Level up your application
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder