Desktop Support - Amgen - Cambridge, MA

GTN Technical Staffing

Cambridge, MA

Apply

JOB DETAILS

SKILLS

Advertising, Background Investigation, Computer Hardware, Computer Software, Customer Support/Service, Desktop Administration, Establish Priorities, IT Service Management (ITSM), Identify Issues, Incident Response, Lift/Move 50 Pounds, Microsoft Windows Operating System, Multitasking, Problem Solving Skills, Resolve Customer Issues, ServiceNow, Technical Support, Time Management, Track Customer Issues

LOCATION

Cambridge, MA

POSTED

30+ days ago

Provide technical assistance with computer hardware and software.
Resolve issues for clients via phone, electronically, or in person.
Recommend hardware and/or software improvements.
Track customer issues and resolutions.
Handle tickets in a timely manner in ITSM tool.
Triage ticket queue and maintain updates for tickets assigned.
Respond to incidents via tickets or another request by end-users on-site.
Work independently and collaboratively with managers or other technicians.
Have strong customer service experience working with end-users
Experience with network-based imaging for Refresh / Windows 10 to 11 Migrations.
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements.
Be able to work overtime when requested or necessary.
Be able to multitask and prioritize many different projects.

Qualifications:

Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Reliable form of self-transportation
Strong troubleshooting and critical thinking skills
Able to lift over 50lbs reliably
Positive and professional demeanor
3+ years of experience
Previous ServiceNow / Enterprise ticketing experience
Previous AD experience
Able to crawl and move underneath desks
Able to pass a background check and drug test prior to starting

About the Company

GTN Technical Staffing

Resume Resources

Free Resume Templates Free Resume Builder