Desktop Support Analyst Jobs in USA, NY, White Plains | Rose International Job
Rose International
West Harrison, NY
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JOB DETAILS
SALARY
$24–$24 Per Hour
JOB TYPE
Temporary
LOCATION
West Harrison, NY
POSTED
9 days ago
Required Education Associates or a related field or equivalent experiencePreferred Education Bachelor’s degree in Information Technology Computer Science Preferred Certifications ITIL Foundation certification Required Skills One+ year of experience in a desktop support service desk or IT support environment Exposure to Active Directory MFA tools, remote support utilities, and endpoint management platforms such as Intune and SCCM Foundational understanding of ITIL-based ITSM concepts Experience with ITSM tools such as ServiceNow Remedy Footprints Working knowledge of Windows and or macOS operating systems Familiarity with Microsoft 365, including Teams, SharePoint Online, OneDrive, and Outlook Strong troubleshooting and problem-solving skills with attention to detail Ability to multitask, manage workloads, and prioritize effectively Excellent communication, customer service, and teamwork skillsProject OverviewThe Desktop Support Analyst provides hands-on technical support to end users across the organization, ensuring the timely resolution of incidents and service requests. The role focuses on delivering high-quality customer service supporting IT Service Management ITSM processes, and contributing to the stability and efficiency of desktop, mobile, and related end-user technologies. This position operates within ITIL-aligned service delivery practices and requires strong communication, troubleshooting, and organizational skillsJob Functions and Responsibilities Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, network, and application issues promptly Use ITSM tools such as ServiceNow to manage incidents, service requests, and work orders Follow ITIL-based processes, including Incident Management, Request Fulfillment, Change Management, Configuration Inventory Management, and Problem Management Maintain accurate ticket documentation and ensure compliance with established service standards and SLAs Assist in monitoring and improving service delivery using KPIs and trend analysis Support deployment configuration and maintenance of end-user devices and software Assist with application installations, updates, and troubleshooting Help maintain CMDB accuracy and asset inventory updates Deliver professional customer-focused support with clear communication and follow-through Provide guidance and basic training to end users regarding system tools and standard procedures Collaborate with cross-functional support teams, including network, cybersecurity, and application teams as needed Create and update technical documentation, knowledge base articles, and process workflows Participate in continuous improvement initiatives related to IT service delivery **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.