Desktop Support Analyst

Ampcus Incorporated

Lynn, MA

JOB DETAILS
SALARY
$23.90–$28.90 Per Hour
SKILLS
Analysis Skills, Business Services, Business Solutions, Change Management, Change Requests/Orders, Communication Skills, Consulting, Cross-Functional, Customer Escalations, Customer Relations, Customer Service Management, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Enterprise Applications, Help Desk, Identify Issues, Incident Management, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows 7, Microsoft Windows Operating System, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Software Administration, Team Player, Technical Support, Time Management, Writing Skills, iOS
LOCATION
Lynn, MA
POSTED
14 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Desktop Support Analyst

Location(s): Lynn, MA


Summary:
Desktop Support professional with 3–5 years of experience supporting enterprise desktop environments, Windows operating systems, corporate devices, and IT infrastructure components. Responsible for troubleshooting hardware/software issues, managing user support requests, coordinating with technical teams, and supporting enterprise applications in a corporate environment.

Key Responsibilities:

  • Provide desktop support for Windows-based systems, laptops, and peripheral devices.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Support corporate Windows and iOS devices.
  • Install, configure, and maintain business applications, Microsoft products, and enterprise tools.
  • Coordinate with cross-functional IT teams to resolve incidents and execute change requests.
  • Support user account-related activities in Active Directory and Group Policy environments.
  • Assist with desktop imaging, software deployment, and device configuration.
  • Document incidents, troubleshooting steps, and resolutions within ticketing systems.
  • Provide end-user support with strong customer service and communication skills.
  • Escalate critical issues appropriately and assist with client interaction when required.

Required Skills:

  • 3+ years of hands-on desktop support experience.
  • Experience supporting Microsoft Windows operating systems (Windows 7/10).
  • Basic knowledge of Active Directory and Group Policy.
  • Strong troubleshooting skills for desktops, laptops, and peripheral devices.
  • Understanding of IT infrastructure concepts including:
    • Servers
    • Network devices
    • Application and web services
    • Cloud components and related interconnections
  • Experience installing and supporting Microsoft applications and third-party enterprise software.

Preferred Skills:

  • Strong verbal and written communication skills.
  • Good presentation and client-facing abilities.
  • Effective time management and organizational skills.
  • Experience with escalation handling and user coordination.
  • Ability to work collaboratively in team environments.

Experience:

  • 3–5 years of relevant desktop support experience.

Environment:

  • Enterprise IT support environment.
  • Incident management and change management exposure preferred.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com