Additional responsibilities include:
Ensures technical solutions are developed in the best way to meet functional specifications and adhere to Cheniere's technology standards.
Works with team members to ensure core and custom solutions adhere to best practices.
Works on multiple projects concurrently and/or multiple high priority production support issues simultaneously.
Provides production support for ETRM applications, including Endur, Zema, and custom applications.
Demonstrates understanding of business requirements.
Investigates and resolves problems through research and technical analysis.
Coordinates with vendor(s), DBA(s), IT Infrastructure personnel as needed to support production.
Coordinates with other application teams for issue resolution and proactively prevents issue occurrence.
Effectively works with vendors and external partner support services to obtain solutions and/or workarounds that are acceptable to business operations.
Follows procedures for source code management and migration into the Production environment.
Provides off-hours support when needed.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands
Job Title: Desktop Support Analyst
Location: Nashua, NH(Onsite)
Fulltime
Description:
Position Overview:
The Desktop Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to user inquiries, diagnosing and resolving technical issues, and ensuring the smooth operation of desktop systems to support healthcare professionals and staff in delivering high-quality patient care.
Key Responsibilities:
Technical Support:Provide timely and effective technical support to hospital staff for desktop systems, software applications, and hardware devices.
Diagnose and troubleshoot hardware and software issues, including desktop computers, printers, scanners, and other peripheral devices.
Assist in the installation, configuration, and maintenance of desktop software applications, operating systems, and updates.
User Assistance:Respond to user inquiries and requests for assistance, either in person, over the phone, or through remote support tools.
Guide users through steps to resolve technical problems and provide clear and concise instructions.
Maintain a high level of customer service and professionalism when interacting with hospital staff.
Problem Resolution:Log and track all support requests in the helpdesk ticketing system, ensuring accurate documentation of issues, resolutions, and follow-up actions.
Escalate complex or unresolved issues to senior technical staff or appropriate teams, as necessary.
Monitor and manage the progress of open tickets to ensure timely resolution and user satisfaction.
Hardware and Software Maintenance:Perform regular maintenance tasks, such as system updates, security patches, and hardware upgrades, to ensure optimal performance and security of desktop systems.
Coordinate with the IT team to deploy and manage desktop hardware and software inventory.
Training and Documentation:Assist in creating and updating technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
Provide training to hospital staff on basic software and hardware usage to enhance their technology literacy.
Technology Improvement:Stay up-to-date with emerging technology trends and best practices in desktop support.
Collaborate with IT teams to identify opportunities for process improvements and implement solutions to enhance user experience and system efficiency.
Qualifications:
Associate's degree or equivalent experience in information technology, computer science, or related field.
Proven experience in desktop support, technical troubleshooting, and customer service, preferably in a healthcare or hospital environment.
Strong knowledge of desktop operating systems (Windows, macOS) and common office software applications.
Familiarity with hardware components and troubleshooting techniques for desktop computers, printers, and other peripherals.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Problem-solving skills and a detail-oriented approach to diagnosing and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.