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Desktop Support Analyst

Madison-Davis
  • New York, NY
  • $20
  • Quick Apply
30+ days ago

Job Description


About the Opportunity

A well-established enterprise organization is seeking an experienced Desktop Support Analyst to provide both onsite and remote technical support across a large corporate environment.

This position is ideal for IT professionals who enjoy solving technical problems, supporting end users, and delivering exceptional customer service in a fast-paced enterprise setting. You'll work closely with infrastructure, networking, and engineering teams to ensure employees have reliable, secure, and productive technology experiences.

What You'll Tackle:
  • Provide onsite deskside and remote technical support for end users.
  • Troubleshoot Windows desktops, laptops, printers, peripherals, and mobile devices.
  • Resolve Level 1 and Level 2 hardware and software issues.
  • Support Microsoft 365 applications, including Outlook, Teams, and Office.
  • Manage incidents and service requests through enterprise ticketing systems.
  • Administer and support Active Directory user accounts and access requests.
  • Troubleshoot VPN, remote access, and virtual desktop connectivity issues.
  • Deploy, image, configure, and replace endpoint devices.
  • Support mobile device management and endpoint administration.
  • Document technical issues, resolutions, and procedures while meeting established service level objectives.
  • Collaborate with infrastructure and engineering teams to resolve complex technical issues.
  • Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

QUALIFICATIONS
  • 3+ years of Desktop Support or End User Support experience.
  • Experience supporting enterprise Windows environments.
  • Strong knowledge of Active Directory administration.
  • Experience troubleshooting Microsoft 365 applications.
  • Experience using ServiceNow, Jira, or similar IT service management platforms.
  • Experience deploying, imaging, and supporting desktop and laptop hardware.
  • Experience supporting VPN and remote connectivity solutions.
  • Familiarity with Citrix or virtual desktop environments.
  • Experience supporting mobile device management (MDM) solutions.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience supporting enterprise users in high-volume environments.
  • Ability to prioritize multiple support requests while maintaining excellent customer service.

PREFERRED EXPERIENCE
  • Microsoft Endpoint Configuration Manager (SCCM).
  • Microsoft Intune.
  • Microsoft Entra ID (Azure AD).
  • Windows imaging and deployment experience.
  • Executive or VIP support experience.
  • Basic networking knowledge.
  • CompTIA A+, Network+, or related certifications.

Numbers & Facts

LocationNew York, NY
Salary$20

Skills

  • Administrative Managementunmatched
  • Analysis Skillsunmatched
  • Atlassian JIRAunmatched
  • Citrix Product Familyunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Configuration Managementunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Desktop Environmentsunmatched
  • Desktop Hardwareunmatched
  • Desktop Virtualizationunmatched
  • Establish Prioritiesunmatched
  • Executive Assistant Skills unmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Laptop Hardwareunmatched
  • Laptop PCunmatched
  • Maintenance Servicesunmatched
  • Manufacturing Data Managementunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Outlookunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Desktopunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Devicesunmatched
  • On Site Supportunmatched
  • Peripheral Hardwareunmatched
  • Presentation/Verbal Skillsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Remote Accessunmatched
  • ServiceNowunmatched
  • Software Administrationunmatched
  • System Center Configuration Manager (SCCM)unmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Time Managementunmatched
  • VPN (Virtual Private Network)unmatched
  • Writing Skillsunmatched

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