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Desktop Support Analyst

Madison-Davis

New York, NY

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JOB DETAILS
SALARY
$20
SKILLS
Administrative Management, Analysis Skills, Atlassian JIRA, Citrix Product Family, Communication Skills, CompTIA A+, CompTIA Network+, Configuration Management, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop Hardware, Desktop Virtualization, Establish Priorities, Executive Assistant Skills , Help Desk, IT Service Management (ITSM), Identify Issues, Laptop Hardware, Laptop PC, Maintenance Services, Manufacturing Data Management, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, On Site Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Remote Access, ServiceNow, Software Administration, System Center Configuration Manager (SCCM), Technical Support, Technical Writing, Time Management, VPN (Virtual Private Network), Writing Skills
LOCATION
New York, NY
POSTED
4 days ago

About the Opportunity

A well-established enterprise organization is seeking an experienced Desktop Support Analyst to provide both onsite and remote technical support across a large corporate environment.

This position is ideal for IT professionals who enjoy solving technical problems, supporting end users, and delivering exceptional customer service in a fast-paced enterprise setting. You'll work closely with infrastructure, networking, and engineering teams to ensure employees have reliable, secure, and productive technology experiences.

What You'll Tackle:
  • Provide onsite deskside and remote technical support for end users.
  • Troubleshoot Windows desktops, laptops, printers, peripherals, and mobile devices.
  • Resolve Level 1 and Level 2 hardware and software issues.
  • Support Microsoft 365 applications, including Outlook, Teams, and Office.
  • Manage incidents and service requests through enterprise ticketing systems.
  • Administer and support Active Directory user accounts and access requests.
  • Troubleshoot VPN, remote access, and virtual desktop connectivity issues.
  • Deploy, image, configure, and replace endpoint devices.
  • Support mobile device management and endpoint administration.
  • Document technical issues, resolutions, and procedures while meeting established service level objectives.
  • Collaborate with infrastructure and engineering teams to resolve complex technical issues.
  • Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

QUALIFICATIONS
  • 3+ years of Desktop Support or End User Support experience.
  • Experience supporting enterprise Windows environments.
  • Strong knowledge of Active Directory administration.
  • Experience troubleshooting Microsoft 365 applications.
  • Experience using ServiceNow, Jira, or similar IT service management platforms.
  • Experience deploying, imaging, and supporting desktop and laptop hardware.
  • Experience supporting VPN and remote connectivity solutions.
  • Familiarity with Citrix or virtual desktop environments.
  • Experience supporting mobile device management (MDM) solutions.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience supporting enterprise users in high-volume environments.
  • Ability to prioritize multiple support requests while maintaining excellent customer service.

PREFERRED EXPERIENCE
  • Microsoft Endpoint Configuration Manager (SCCM).
  • Microsoft Intune.
  • Microsoft Entra ID (Azure AD).
  • Windows imaging and deployment experience.
  • Executive or VIP support experience.
  • Basic networking knowledge.
  • CompTIA A+, Network+, or related certifications.

About the Company

M

Madison-Davis

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