We are seeking a Desktop Support Engineer to provide onsite technical support in a fast-paced Asset Management environment. The ideal candidate will have strong Windows desktop support experience, excellent troubleshooting skills, and the ability to provide white-glove support to business users. This role primarily focuses on desktop/laptop support, workstation setup, hardware troubleshooting, and end-user support.
Required Skills
2 4+ years of Desktop Support experience
Strong Windows desktop and endpoint support
Experience with hardware troubleshooting, laptops, desktops, monitors, and peripherals
Multi-monitor and workstation setup experience
Basic knowledge of Active Directory, VPN, Networking, and Citrix/VDI
Experience with ServiceNow, Jira, or similar ITSM tools
Excellent communication and customer service skills
Ability to work in a fast-paced, high-priority environment
Preferred Skills
Experience supporting financial services or asset management users
Exposure to Bloomberg, Refinitiv, FactSet, or similar market data platforms
Knowledge of OMS/EMS or Aladdin
Experience providing VIP/White-Glove support
Key Responsibilities
Provide onsite desktop and laptop support for end users
Install, configure, and troubleshoot Windows devices and peripherals
Support multi-monitor workstation setups
Resolve hardware, software, networking, VPN, and access-related issues
Manage incidents and service requests using ServiceNow or Jira
Support user onboarding and equipment deployment
Coordinate with infrastructure and application teams to resolve complex issues
Deliver excellent customer service while meeting SLA commitments
Maintain accurate documentation and contribute to the knowledge base
Additional Information
Location: Onsite Atlanta, GA
Vaccination Required
No C2C/Subcontracting
Background Check Required
Multiple Openings
Numbers & Facts
Location
Atlanta, GA
Skills
Asset Managementunmatched
Atlassian JIRAunmatched
Background Investigationunmatched
Business Supportunmatched
Citrix Product Familyunmatched
Communication Skillsunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Desktop Virtualizationunmatched
Documentationunmatched
Financial Servicesunmatched
Hardware Administrationunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Maintenance Servicesunmatched
Microsoft Active Directoryunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows System Administrationunmatched
On Site Supportunmatched
Onboardingunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Technical Supportunmatched
VPN (Virtual Private Network)unmatched
Vaccinationunmatched
Workstation Hardwareunmatched
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