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Desktop Support

YOCHANA IT SOLUTIONS, INC.
  • CA
    1 day ago

    Job Description

    • Provide second-line investigation and diagnosis after Service Desk
    • Resolve and close incidents and service requests as per procedures and allocated timelines
    • Perform hardware repair and upgrades
    • Escalate unresolved incidents and service requests within agreed timescales
    • Log incident and service request details per help desk procedures
    • Communicate with customer regarding incident progress
    • Ensure tickets are always updated until issues are resolved
    • Conduct customer satisfaction callbacks and surveys
    • Complete GET IT training for On-Site Support Analysts
    • Comply with Quality, Health, Safety and Environment policies and IT policies
    • Liaise with customers, other IT support groups and third-party providers when necessary
    • Perform staging of PCs (Requires use of SRSS and/or Autopilot.
    • Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
    • Physical support for Network Refresh Activities
    • User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
    • Smart-hand support for AV rooms, network, and facilities
    • e-waste - Data wiping and clean-up and after activities of handing over the disk to procurement.
    • COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
    • Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)
    • OEM Vendor Coordination & Follow-up's
    • Supporting the use of mobile devices to ensure user activation
    • Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication
    • Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations
    • Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard
    • Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.
    • UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)
    • ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.
    • IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations
    • Support HR with on/off boarding process of new hires ensuring the PC track in and out.

    Numbers & Facts

    LocationCA

    Skills

    • Adobe Product Familyunmatched
    • Audiovisualunmatched
    • Commercial Off-the-Shelf (COTS)unmatched
    • Computer Maintenanceunmatched
    • Copying Machinesunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Data Cleaningunmatched
    • Desktop Administrationunmatched
    • Document Scannersunmatched
    • Enterprise Applicationsunmatched
    • Facilities Managementunmatched
    • Fast Foodunmatched
    • Fax Machinesunmatched
    • Groundskeepingunmatched
    • Hardware Administrationunmatched
    • Hardware Repairunmatched
    • Hardware Upgradesunmatched
    • Help Deskunmatched
    • Laptop PCunmatched
    • Maintain Complianceunmatched
    • Maintenance Servicesunmatched
    • Microsoft Outlookunmatched
    • Mobile Devicesunmatched
    • Network Supportunmatched
    • OEM (Original Equipment Manufacturer)unmatched
    • On Site Supportunmatched
    • Operating Systemsunmatched
    • Print Serverunmatched
    • Printersunmatched
    • Printingunmatched
    • Problem Solving Skillsunmatched
    • Purchasing/Procurementunmatched
    • Regulatory Complianceunmatched
    • Safety/Work Safetyunmatched
    • Systems Maintenanceunmatched
    • Technical Supportunmatched

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