Job Title: Senior Desktop Support
Location: 133 Brookline Ave, Boston, MA 02215
Openings: 5
Important Requirements:
" Candidates must reside within a 30-minute driving distance from the client location.
" Full residential address must be included with the submission.
" Candidates must own a vehicle and be comfortable traveling within a 30 35 mile radius to support multiple client locations.
" Flexibility to work different shifts is required.
Job Summary:
The Senior Desktop Support professional will provide on-site IT support for providers and practice managers within a clinical environment, serving as the primary face of IT support operations.
Key Responsibilities:
" Provide daily IT support at clinical locations using the ServiceNow ticketing system.
" Travel to clinic sites for onsite technical support as needed.
" Support end-user onboarding, hardware setup, software installation, and technical troubleshooting.
" Handle and resolve IT escalations from clinical locations.
" Diagnose and resolve hardware, software, operating system, and application-related issues.
" Replace hardware components when necessary.
" Assist users with adapting to new technologies and system changes.
" Contribute to process improvements and support operational best practices.
Required Skills:
" Desktop Support
Experience Required:
" 3 5 years of relevant experience
Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.
We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.