1st Level Support, Communication Skills, Communication Systems, Computer Networks, Customer Support/Service, Desktop Administration, Document Management, Documentation, Help Desk, Identify Issues, Leadership, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Speech Technology, Technical Recruiting, Technical Support, Technical Writing, Time Management, Voice Applications, Writing Skills
Contract Type: W2
Duration: 24 Months
Location: Phoenix, AZ - 85043 (Onsite)
Pay Range: $30.41 - $32.41 per hour
Job Summary:
This role provides critical first-level technical support to end-users, resolving hardware, software, and communication system issues. The specialist will manage tickets, document resolutions, and ensure timely follow-up to achieve complete problem resolution. This is an onsite position requiring excellent communication and problem-solving skills.Key Responsibilities:
- Provide first-level technical support to all end-users.
- Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
- Write concise and informative support tickets and follow up on all assigned tickets.
- Escalate complex issues to appropriate teams when necessary.
- Maintain accurate and timely ticket documentation and resolution tracking.
Must-have Skills:
- Proven experience with ticketing systems and technical documentation.
- Strong troubleshooting skills for hardware, software, and end-user devices.
- Excellent customer service and communication abilities, both written and verbal.
Domain/Industry Experience:
Retail or enterprise technology support experience is beneficial.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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