Desktop Support Engineer (A/V Technician)

Pride Global

New York, NY

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JOB DETAILS

SALARY

$32.14–$32.14 Per Hour

SKILLS

Acoustics, Atlassian JIRA, Audioconferencing, Audiovisual, Audiovisual Control Systems, Broadcasting, CPU (Central Processing Unit), Cisco Network Systems, Communication Skills, Computer Firmware, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Digital Signal Processing (DSP), Documentation, Functional Testing, IP (Internet Protocol), IT Service Management (ITSM), Identify Issues, Incident Management, Mac Operating System, Maintenance Services, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Operational Support, Performance Analysis, Problem Solving Skills, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), ServiceNow, Systems Maintenance, Technical Support, Videoconferencing

LOCATION

New York, NY

POSTED

20 days ago

A/V Technician
Contract (2 Year + Possible Extension)
New York, NY (Onsite)

Pay Rate: $30-32 an hour on W2 (DOE)

We are seeking a skilled and customer-focused A/V Technician to provide high-quality audio-visual support for events, executive meetings, conference rooms, and enterprise collaboration technologies. This role is responsible for ensuring seamless operation of A/V systems, Zoom environments, and meeting spaces across the organization.
Key Responsibilities
Event & Executive Meeting Support

Provide technical support for live in-person, hybrid, and broadcast events.
Operate professional presentation and production equipment, including:
- Video switchers
- Audio mixers
- PTZ camera systems
Support and troubleshoot enterprise A/V technologies such as:
- QSC
- Yamaha
- Vizrt
- Ross
- Barco
- Blackmagic
- Cisco
- Logitech
Deliver white-glove A/V support for C-Suite executives and high-profile meetings, including microphone and presentation support.

Conference Room & Collaboration Support

Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration platforms.
Support customer-facing meeting technologies and ensure room readiness.
Troubleshoot and resolve issues related to:
- DSPs
- CPUs
- Cameras
- Microphones
- Displays
Conduct routine room certification, testing, and functionality checks.
Maintain conference room systems, ensuring firmware and software remain up to date.

Incident Management & Service Delivery

Manage and resolve A/V incidents and service requests through ITSM platforms such as ServiceNow or Jira.
Maintain accurate ticket documentation, including:
- Timely updates
- Root-cause analysis
- Resolution details
- Proper closure practices
Monitor SLA performance and escalate issues when necessary to ensure consistent service delivery.

Required Skills & Experience:

3–5 years of experience supporting Audio/Visual technologies in a corporate environment, with strong event support experience.
Hands-on experience with conferencing and collaboration platforms such as Zoom and Microsoft Teams.
Strong understanding of:
- A/V signal flow
- Acoustic principles
- IP networking fundamentals
Experience with audio/video control systems and DSP technologies.
Excellent communication and customer-facing skills, including experience supporting senior executives.
Strong documentation and troubleshooting abilities.
Self-motivated, energetic, and able to work independently as well as collaboratively in a fast-paced team environment.

Preferred Skills:

Experience with broadcast technologies, encoders, and NDI/SRT workflows.
Familiarity with advanced production tools and live event technologies.
Basic troubleshooting experience with Windows and macOS platforms, especially related to desktop conferencing and A/V applications.

#RTA
#LI-SJ3

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

About the Company

Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Financial Services

FOUNDED

1983

WEBSITE

http://prideglobal.com

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