Desktop Support Engineer

Ampcus Incorporated

Albuquerque, NM

JOB DETAILS
SKILLS
Analysis Skills, Apple iMac, Audiovisual, Business Services, Communication Skills, Computer Hardware, Computer Workstations, Consulting, Customer Experience, Customer Relations, Customer Service Tools, Customer Support/Service, Data Quality, Desktop Administration, Desktop PC, Documentation, Equipment Maintenance/Repair, Identify Issues, Information Technology & Information Systems, Information Technology Software, Knowledge Base, Laptop Hardware, Laptop PC, Mac Operating System, Management of Information Systems/Technology (MIS), Manufacturing Data Management, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Multitasking, Problem Solving Skills, Scripting (Scripting Languages), ServiceNow, Slack, System Center Configuration Manager (SCCM), Team Building, Team Lead/Manager, Team Player, Technical Support, Time Management, iOS
LOCATION
Albuquerque, NM
POSTED
30+ days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.
 
Job Title: Desktop Support Engineer
Location(s): Albuquerque, NM

Job Description:

Overview:

We focus on enabling internal customers to succeed by delivering high-quality Information Technology (IT) support and an excellent customer experience. The desktop support technician will be part of the employee enablement organization, a service-focused team that supports employees both onsite and remotely. This role requires a technician who can adapt to a fast-paced environment while providing reliable technical support and strong customer service.

Responsibilities:

  • Provide Level 2 IT support for desktops, laptops, and hardware/software issues.
  • Troubleshoot workstation and server-related issues with in-depth knowledge of computer hardware devices.
  • Perform laptop and desktop configuration, deployment, and workstation replacements.
  • Provide incident support and IMAC (Install, Move, Add, Change) services.
  • Stage and configure devices for new hires and deploy hardware as required.
  • Work with the Build Center team to ensure timely delivery of hardware deployments.
  • Test, configure, install, and manage repair of IT equipment and software.
  • Provide remote support to internal users using enterprise support tools.
  • Accurately log and track tickets in the service management system.
  • Maintain documentation and contribute to knowledge base articles.
  • Communicate regularly with internal customers regarding status updates and issue resolution.
  • Build effective relationships with internal teams and external service providers.
  • Provide occasional AV support as needed.

Requirements:

  • Minimum 5 years of relevant experience in Level 2 IT support within a corporate environment.
  • Strong troubleshooting experience with desktops, laptops, and hardware devices.
  • Experience with laptop and desktop configuration and deployment.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong analytical and problem-solving abilities.
  • Self-motivated team player with a customer-focused mindset.

Technical Skills:

  • Microsoft Windows 10/11.
  • macOS and iOS support.
  • Microsoft O365.
  • Mobile Device Management (MDM).
  • Automation and scripting knowledge.

Preferred Tools:

  • Nextthink.
  • ServiceNow.
  • SCCM.
  • Jamf.
  • Zoom.
  • Microsoft Teams.
  • Slack.
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans, or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com