Desktop Support Engineer

Position: Desktop Support Engineer

Compensation: Pursuant to state regulations, the salary range is $56,000-$62,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

Summary

The Desktop Support Engineer is responsible for providing day-to-day technical assistance, hardware provisioning, and system maintenance for Cardinal communities and corporate team members. This role acts as the first line of support, ensuring a seamless operational experience by troubleshooting IT issues, tracking enterprise assets, and supporting our proprietary property management software.

Responsibilities

• User Assistance: Assist team members with day-to-day computer hardware and software issues to minimize operational disruptions.
• Hands-on Setup: Handle setting up computer hardware systems, installing applications, and upgrading software in alignment with company security standards.
• System Maintenance: Perform continuous laptop maintenance and general computer infrastructure upkeep.
• Asset Tracking: Lead internal inventory management tracking for corporate and regional IT equipment to maintain an accurate system of record.
• Property Support: Provide technical troubleshooting to all Cardinal housing communities to help manage operational and accounting tasks within our proprietary property management software.
• Team Collaboration: Assist the existing Systems team with the daily operation and general maintenance of the companys broader systems environment.

Qualifications & Core Expectations

• Work Location: Must work entirely on-site at the Denver, CO headquarters (not remote eligible).
• Problem Solving: Basic technical troubleshooting skills with the ability to diagnose desktop, hardware, and printer connectivity issues efficiently.
• Customer Service: Strong communication skills with the proven ability to explain technical issues in simple, non-technical terms to property staff and team members.
• Experience: 0-2 years of experience in an IT support, helpdesk, or customer service role (entry-level candidates with a strong technical aptitude or relevant certifications like CompTIA A+ are encouraged to apply).
• Cultural Alignment: Ability to represent and uphold the Cardinal Culture and core corporate values every day.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those required of a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel, and talk or hear. The Team Member is frequently required to stand, walk, reach with hands and arms, and stoop or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.