Desktop Support Engineer (Endpoint Management & Desktop Patching)

Our client, a IT Services and Consulting company, is looking for a Desktop Support Engineer (Endpoint Management & Desktop Patching) for their Joplin, MO location.
 
Responsibilities:

• Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
• Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
• Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
• Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
• Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
• Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
• Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
• Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort

• Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
• Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
• Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
• Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
• Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
• Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
• Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
• Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution
• 3.00 Years of Experience
• 4+ years of enterprise Desktop Support / End User Computing experience (despite the requisition mentioning 3 years, the JD clearly expects senior-level expertise).
• Strong onsite desktop support experience in enterprise environments.
• Experience supporting 500+ enterprise users is preferred.

• Category                          Name                              Required        Importance
• DWP Support Services   Field Services                        No                  1
• NA                                   Desktop Management           No                  1
• Skill_New                       EndPoint Operation               No                 1

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities