Desktop Support Engineer - EUS

TechDigital

7500 Centurion Parkway Jacksonville, FL

JOB DETAILS
SKILLS
Atlassian JIRA, Biology, Communication Skills, Customer Relations, Desktop Administration, FDA (Food and Drug Administration), Firewalls, GxP, Healthcare, IT Service Management (ITSM), Incident Response, Information Technology & Information Systems, Laboratory Operations, Leadership, Logistics, Maintenance Services, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Network Routers, Network Support, Network Switching, Network Topology, Operating Systems, Operational Support, Performance Analysis, Presentation/Verbal Skills, Project Execution, Regulatory Requirements, Service Delivery, Supply Chain, System Validation, Technical Delivery, Technical Leadership, Technical Operations, Technical Support, Time Management, Writing Skills
LOCATION
7500 Centurion Parkway Jacksonville, FL
POSTED
2 days ago
Top Skills Required:
• Experience in Manufacturing, Labs, and Logistics.
• Excellent Communications Skills, written and verbal
• Health Care/life Sciences domain Knowledge
• Customer-facing requires a high degree of emotional intelligence. Project leadership background is a plus.

Job Description/ Responsibilities
A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.

• Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
• Coordinate incident, problem, change, and release activities per JJTS ITSM processes.
• Monitor service health, manage and escalate major incident response.
• Serve as the IT delivery point of contact for site technical services.
• Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
• Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
• Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
• Direct local IT operations support staff for network and desk-side contract services.
• Collaborate with internal BT, OT, and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
• Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
• Reliable execution of IT Build and Run services.
• Timely incident and service request resolution.
• Complete and accurate ITSM records.
• Regular service performance reporting.
• Audit-ready documentation.

Required Skills & Experience
• 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
• Experience in understanding network topology.
• Knowledge of Firewall, Router, Switch, and Appliance usage.
• Experience supporting GxP and validated systems.
• Strong ITSM (incident, change, problem) knowledge.
• Knowledge of IRIS, CMDB, and JIRA tools.
• Experience in multi-vendor delivery environments.
• Windows 10/11 OS Skills.
• Microsoft Office Outlook, Excel, Word, PowerPoint

About the Company

T

TechDigital

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified