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Desktop Support Engineer - EUS

Iconma

Jacksonville, FL

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JOB DETAILS
SALARY
$22.71–$25.71 Per Hour
SKILLS
Atlassian JIRA, Biology, Communication Skills, Customer Relations, Desktop Administration, Drug Manufacturing, FDA (Food and Drug Administration), Firewalls, GxP, Health Plan, Healthcare, IT Service Management (ITSM), Incident Response, Information Technology & Information Systems, Information Technology Consulting, Laboratory Operations, Leadership, Logistics, Maintenance Services, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Network Routers, Network Support, Network Switching, Network Topology, Operating Systems, Operational Support, Performance Analysis, Presentation/Verbal Skills, Project Execution, Regulatory Requirements, Service Delivery, Supply Chain, System Validation, Technical Delivery, Technical Leadership, Technical Operations, Technical Support, Time Management, Writing Skills
LOCATION
Jacksonville, FL
POSTED
2 days ago
Our client, is a IT Services and Consulting company, is looking for a Desktop Support Engineer – EUS for their Jacksonville, FL location.
 
Responsibilities:
  • A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with client standards, governance, and regulatory requirements.
  • Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
  • Coordinate incident, problem, change, and release activities per client ITSM processes.
  • Monitor service health, manage and escalate major incident response.
  • Serve as the IT delivery point of contact for site technical services.
  • Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
  • Execute services in compliance with GxP, CSV, FDA, Site QMS, and QMS requirements.
  • Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
  • Direct local IT operations support staff for network and desk side contract services.
  • Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
  • Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
  • Reliable execution of IT Build and Run services.
  • Timely incident and service request resolution.
  • Complete and accurate ITSM records.
  • Regular service performance reporting.
  • Audit-ready documentation.
 
Requirements:
  • Experience in Manufacturing, Labs, and Logistics.
  • Excellent Communications Skills written and verbal
  • Health Care / life Sciences domain Knowledge
  • Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.
  • 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
  • Experience in understanding network topology.
  • Knowledge of Firewall, Router, Switch, Appliance usage.
  • Experience supporting GxP and validated systems.
  • Strong ITSM (incident, change, problem) knowledge.
  • Knowledge of IRIS, CMDB and JIRA tools.
  • Experience in multi-vendor delivery environments.
  • Windows 10/11 OS Skills.
  • Microsoft Office Outlook, Excel, Word, Power Point
Skills: 
  • Category                                 Name   Required         Importance     Experience
  • Life- Sciences                          GxP Assessment           Yes                  1                     
  • LS industry knowledge & DS    Pharma manufacturing  Yes                  1                     
  • NA                                           Communication             Yes                  1                     
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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