Desktop Support Engineer

Our client, a (Leading Retail industry), is looking to hire a (Desktop Support Engineer) in (Fishkill, NY).

Desktop Support Engineer

Location: Fishkill, NY

Duration: 6 Months

Work Schedule: 5 Days Onsite

Pay rate range- $25- $32.14/hr on w2

Job Summary

We are looking for a Desktop Support Engineer to provide technical support to employees in a fast-paced environment. The role will focus on resolving hardware, software, and application issues while delivering excellent customer service.

Key Responsibilities

• Provide onsite and remote technical support to employees.
• Troubleshoot and resolve desktop, laptop, hardware, software, and application issues.
• Diagnose technical problems and determine appropriate solutions.
• Escalate complex issues when required.
• Support employees through in-person and remote channels.
• Provide excellent customer service and maintain a positive user experience.
• Follow documented processes and procedures for troubleshooting and issue resolution.
• Manage multiple support requests while keeping stakeholders informed.
• Maintain consistent service quality and customer satisfaction.
• Work effectively with employees, business partners, and teams at all levels.
• Learn and apply technical knowledge to resolve issues efficiently.
• Meet required performance and service-level goals.

Required Skills

• Desktop and technical support experience.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of hardware, software, and applications.
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong communication skills.
• Ability to work 5 days onsite in Fishkill, NY.
• Ability to support users both onsite and remotely.

#RTA

#LI-WA1

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.