Job Description
Desktop Support Engineer
Duration: 10/19/2026 - 04/18/2027
Location: 110 Merritt Boulevard, Fishkill, NY 12524 (100% Onsite, 5 Days/Week)
Pay Rate: $30 to $32/hr on W2
Interview Process: 2 Rounds (Virtual + Onsite)
Job Summary
We are seeking a Desktop Support Engineer to provide exceptional end-user technology support in a fast-paced environment. The ideal candidate will diagnose and resolve hardware, software, and application-related issues while delivering outstanding customer service. This role requires strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Duration: 10/19/2026 - 04/18/2027
Location: 110 Merritt Boulevard, Fishkill, NY 12524 (100% Onsite, 5 Days/Week)
Pay Rate: $30 to $32/hr on W2
Interview Process: 2 Rounds (Virtual + Onsite)
Job Summary
We are seeking a Desktop Support Engineer to provide exceptional end-user technology support in a fast-paced environment. The ideal candidate will diagnose and resolve hardware, software, and application-related issues while delivering outstanding customer service. This role requires strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.
Key Responsibilities
- Provide onsite and remote technical support for end users.
- Troubleshoot desktop, laptop, printer, hardware, software, and peripheral issues.
- Diagnose and resolve Windows operating system and Microsoft application problems.
- Support Office 365 and enterprise productivity tools.
- Research, troubleshoot, resolve, or escalate incidents through established support processes.
- Track and manage incidents using a ticketing system.
- Maintain accurate documentation of issues and resolutions.
- Communicate effectively with users and stakeholders throughout the support lifecycle.
- Ensure high levels of customer satisfaction through timely issue resolution.
- Support device deployments, upgrades, and technology refresh initiatives.
Required Qualifications
- Experience in Desktop Support, Technical Support, IT Support, or End User Support.
- Strong knowledge of Windows operating systems.
- Experience supporting Microsoft Office and Office 365 applications.
- Hands-on experience with hardware and software troubleshooting.
- Familiarity with Active Directory user administration.
- Experience with ticketing systems such as ServiceNow or similar tools.
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple support requests simultaneously.
Preferred Qualifications
- Enterprise-level desktop support experience.
- Understanding of networking fundamentals.
- Experience supporting both onsite and remote users.
- Industry certifications such as CompTIA A+, Microsoft, or equivalent.
Numbers & Facts
| Location | Fishkill, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $30–$32 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
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