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Skills
- Business Servicesunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Cross-Functionalunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Distribution Servicesunmatched
- Documentationunmatched
- Hardware Repairunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Operating Systemsunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Retailunmatched
- Scripting (Scripting Languages)unmatched
- Server Supportunmatched
- ServiceNowunmatched
- Slackunmatched
- Software Patchesunmatched
- System Center Configuration Manager (SCCM)unmatched
- Technical Supportunmatched
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Desktop Support Engineer
Location(s): Gallatin, TN
Summary:
IT support professional with 4–5 years of experience providing workstation and server troubleshooting support in fast-paced enterprise environments. Skilled in diagnosing and resolving hardware, software, network, and application issues for onsite and remote users. Experienced supporting corporate offices, retail locations, distribution centers, and remote employees while delivering high levels of customer satisfaction and technical service.
Key Responsibilities:
- Provide end-user technical support for desktops, laptops, servers, mobile devices, and peripherals.
- Troubleshoot hardware, operating systems, software applications, connectivity, and access issues.
- Deliver onsite and remote support using remote desktop assistance tools.
- Research, diagnose, resolve, or escalate technical incidents through multiple service channels.
- Support enterprise collaboration and communication platforms including Zoom, MS Teams, and Slack.
- Manage incidents, requests, and service workflows through ServiceNow.
- Perform software deployment, imaging, patching, and device management using SCCM and Jamf.
- Utilize automation and scripting tools to improve operational efficiency and issue resolution.
- Maintain accurate documentation and communicate status updates to stakeholders.
- Ensure high-quality customer service and consistent support experience across all locations.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Support employee productivity in headquarters, regional offices, distribution centers, stores, and remote environments.
Required Skills:
- Workstation and server troubleshooting.
- Hardware diagnostics and repair.
- Windows and macOS support.
- Remote desktop support tools including Nextthink.
- ServiceNow ticket management.
- SCCM administration and software deployment.
- Jamf device management.
- Automation and scripting.
- Zoom, Microsoft Teams, Slack support.
- Active Directory and user account support.
- Strong customer service and communication skills.
- Multitasking and problem-solving abilities.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Numbers & Facts
| Location | Gallatin, TN |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI