Desktop Support Engineer

Ampcus Incorporated

Gallatin, TN

JOB DETAILS
SKILLS
Apple Macs, Automation, Business Services, Communication Skills, Computer Workstations, Consulting, Customer Support/Service, Desktop Administration, Desktop PC, Distribution Services, Help Desk, IT Service Management (ITSM), Identify Issues, Interpersonal Skills, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Operating Systems, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Retail, Scripting (Scripting Languages), Server Support, ServiceNow, Slack, System Center Configuration Manager (SCCM), Technical Support, Time Management, Writing Skills
LOCATION
Gallatin, TN
POSTED
30+ days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
 
 
Job Title: Desktop Support Engineer.
Location(s): Gallatin, TN.


 
 
Position Summary:

  • The IT Support Specialist will operate in a fast-paced enterprise environment, delivering end-to-end technical support to employees across corporate headquarters, retail locations, distribution centers, regional offices, and remote sites.
  • This role requires a customer-centric mindset focused on enabling workforce productivity by ensuring timely, efficient, and high-quality technical service. The Specialist will assess, diagnose, and resolve workstation and server-related issues while supporting both onsite and remote employees.
Key Responsibilities:
  • Provide hands-on workstation and server troubleshooting support.
  • Deliver exceptional end-user support by actively listening, asking clarifying questions, and responding efficiently to hardware and application issues.
  • Research, diagnose, resolve, or escalate technical and procedural issues across multiple service channels.
  • Utilize defined processes and documented procedures to determine appropriate solutions.
  • Support users through in-person and virtual channels while maintaining high service consistency.
  • Maintain strong knowledge of enterprise technologies and end-user application environments.
  • Communicate clearly with stakeholders while managing multiple priorities.
  • Meet and exceed key performance indicators (KPIs) related to service quality and resolution time.
  • Demonstrate flexibility to support onsite and remote workforce needs.
Required Skills & Technical Competencies:
  • Operating Systems & Devices: Advanced knowledge of Windows/Mac environments, hardware diagnostics, and enterprise workstation support.
  • Endpoint Management & Deployment: SCCM, Jamf.
  • IT Service Management: ServiceNow.
  • Remote Support Tools: Nextthink and other remote desktop assistance platforms.
  • Collaboration Tools: Zoom, Microsoft Teams, Slack.
  • Automation & Scripting: Basic to intermediate scripting knowledge for task automation.
  • Server Support: Foundational server troubleshooting experience.
Core Competencies:
  • Strong interpersonal and customer service skills.
  • Ability to build relationships across all organizational levels.
  • Multitasking in high-volume environments.
  • Process-driven troubleshooting methodology.
  • Accountability and ownership of issue resolution.
  • Strong written and verbal communication skills.

 




Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com