Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.
Overview:
We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.
Responsibilities:-
Provide desktop support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference
Qualifications:-
Proven experience as a Desktop Support Technician or similar role
Strong knowledge of network administration, technical support, and IT support principles
Proficiency in operating systems such as Windows, Linux, and Mac OS
Familiarity with office productivity software (e.g., Microsoft Office)
Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools
Excellent problem-solving skills and strong communication skills
Numbers & Facts
Location
Houston, TX
Salary
$25–$26
Skills
Communication Skillsunmatched
Computer Maintenanceunmatched
Computer Organizationsunmatched
Computer Systemsunmatched
Configuration Managementunmatched
Cryptographyunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Linux Operating Systemunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Network Administration/Managementunmatched
Network Configuration Managementunmatched
Network Connectivityunmatched
Network Supportunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Remedyunmatched
Remote Accessunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Installationunmatched
Software Upgradesunmatched
System Center Configuration Manager (SCCM)unmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
User Account Administrationunmatched
VPN (Virtual Private Network)unmatched
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