Job Description: As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Key Responsibilities:
Provide technical support and troubleshooting for hardware, software, and connectivity issues.
Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
Assist with the setup and deployment of new equipment and software.
Respond to support requests via ServiceNow, phone, email, or in-person.
Document and track issues and resolutions in a ticketing system.
Assist new users with system and software setups
Collaborate with other IT team members to resolve complex issues.
Maintain inventory of all hardware and software resources.
Ensure security and privacy of networks and computer systems.
Qualifications:
Strong Customer Soft Skills
Proven experience as a Desktop Support Specialist or similar role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with remote desktop applications and ticketing software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
Knowledge of SCCM and JAMF
Work Location: In person
Work Location: In person
Numbers & Facts
Location
Kansas City, MO
Skills
Apple Macsunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Maintenanceunmatched
Computer Systemsunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Detail Orientedunmatched
Hardware Administrationunmatched
Identify Issuesunmatched
Inventory Managementunmatched
Laptop PCunmatched
MCP - Microsoft Certified Professionalunmatched
Mac Operating Systemunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Securityunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
ServiceNowunmatched
Software Administrationunmatched
System Center Configuration Manager (SCCM)unmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Supportunmatched
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