Desktop Support Engineer (Level 2) / Deskside Services Technicians

Title: Desktop Support Engineer (Level 2)
Location: Chicago, IL Onsite
Duration: 6 Months of Contract

Qualifications:
3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
Prior experience troubleshooting utilizing remote support tools
Prior ServiceNow ticketing system experience
Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
Prior experience in imaging workstations (desktops/laptops)
VPN and VDI support experience required
Support End-User projects supporting IT & business operations
Effectively work with cross functional teams to deliver on IT & business objectives
Support Installs, Moves, Adds, & Changes
Call center support experience, preferred
Prior inventory management of corporate assets required
Prior enterprise printer support required
Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
Ability to lift 25 lbs.

Responsibilities:
Day to day varies from phone/email, project-based work.
Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.
Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure.
Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications.
Support new hire deployments, as well as, RTO projects and office moves.
Network connectivity troubleshooting & control room support.
Maintaining hardware inventory in designated site pantry & inventory management tools.
Shipping and receiving of assets.
Supporting remote workforce troubleshooting and diagnosing root cause of issues to resolution