Microphones
Speakers
Wireless presentation systems
Documentation
Asset management
Inventory management
SOP documentation
IT documentation
Ticket documentation
Ticketing Systems
Servicenow
Preferred Qualifications
Basic Cisco networking knowledge
Basic Windows Server awareness
Experience supporting pharmaceutical or GMP-regulated environments
Basic PowerShell knowledge
Experience working with laboratory and manufacturing equipment
Soft Skills
Excellent customer service skills
Strong troubleshooting and analytical abilities
Excellent verbal and written communication
Ability to prioritize multiple tasks effectively
Strong organizational skills
Ability to work independently with minimal supervision
Team-oriented mindset and willingness to collaborate with centralized Infrastructure teams
Vendor coordination and relationship management
Attention to detail and commitment to documentation
Professional attitude with a proactive approach to problem solving