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Desktop Support Engineer

ICONMA, LLC

New York, NY

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JOB DETAILS
SALARY
$25.82–$27.81 Per Hour
SKILLS
Acoustics, Atlassian JIRA, Audiovisual, Audiovisual Control Systems, Broadcasting, CPU (Central Processing Unit), Cisco Network Systems, Communication Skills, Computer Firmware, Customer Relations, Desktop Administration, Desktop PC, Digital Signal Processing (DSP), Documentation, Functional Testing, Health Plan, IP (Internet Protocol), IT Service Management (ITSM), Identify Issues, Incident Response, Mac Operating System, Microsoft Windows System Administration, Operational Support, Performance Analysis, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Administration, Systems Maintenance, Team Player, Technical Support, Time Management, Vehicle Fleets
LOCATION
New York, NY
POSTED
20 days ago
Our client, is a American Multinational Clothing and Accessories Retailer  company, is looking for a Desktop Support Engineer for their New York, NY location.
 
Responsibilities:
  • The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts.
  • This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.
  • Event and Meeting support
  • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control)
  • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.
  • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support
  • Conferencing & Room Support
  • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies
  • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
  • Perform fleet-wide room certification and readiness checks.
  • Maintaining Conference Room systems, ensuring Firmware and software currency is updated
  • Frequent Conference room testing and functionality checks
  • Incident Response, Ticketing & Service Management
  • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).
  • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
  • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.
 
Requirements:
  • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support.
  • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
  • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives
  • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals.
  • Strong documentation and communication skills.
  • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment
  • Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
  • Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)
 
Why Should You Apply?  
 

About the Company

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ICONMA, LLC

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