Desktop Support Engineer (On-Site)

LanceSoft Inc

Holly Ridge, LA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Applications Security, Asset Management Software, Audiovisual, Broadcasting, Cisco Network Systems, Citrix Product Family, Communication Skills, CompTIA A+, Corporate Compliance, Cryptography, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Disk Management, Documentation, Endpoint Security, Equipment Maintenance/Repair, Establish Priorities, Firewalls, Hardware Administration, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Maintain Compliance, Manufacturing Data Management, Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Multitasking, Network Administration/Management, Network Cable, Network Connectivity, Network Operations Center, Network Routers, Network Switching, Network System Hardware, Network Topology, Office Equipment, On Site Support, Operations Management, Performance Management, Peripheral Hardware, Polycom, Presentation/Verbal Skills, Printers, Problem Solving Skills, Record Keeping, Server Support, ServiceNow, Software Administration, Software Patches, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Groups, VPN (Virtual Private Network), Videoconferencing, WebEx, Wi-Fi, Wireless Communications, Workstation Hardware, Writing Skills

LOCATION

Holly Ridge, LA

POSTED

30+ days ago

Job Title: Desktop Support Engineer Location: Holly Ridge, LA 71269 Job Description: End-User & Hardware Support Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment. Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users. Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software. Printer & Conference Room Support Install, configure, and maintain printers and multifunction devices. Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts. Networking & Infrastructure Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points. Rack/stack network equipment, patch cables, and assist with physical connectivity checks. Provide remotehands support for server and network teams (cabling, racking, hardware checks). Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling. Operations & Service Management Manage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation. Partner with vendors for onsite technical services, equipment repairs, and software/hardware support. Maintain accurate asset records for all onsite IT equipment. Ensure compliance with corporate technology and security policies. What You Bring Education & Experience Degree or technical training in Information Technology (or related field) with 5–7 years of handson support experience in a networked, customer-facing environment. Certifications such as A+, Microsoft, or ITIL are a plus. Professional Skills Confident working independently in a fast-paced onsite environment supporting diverse user groups. Strong time-management skills with the ability to prioritize and multitask. Excellent interpersonal, verbal, and written communication skills. Self-driven, detailoriented, and committed to exceptional service. Technical Strengths Hands-on experience with Windows 10/11, system settings, networking, and device management. Proficiency with Microsoft 365 apps—Outlook, Word, Excel. Familiarity with VPN technologies (Cisco AnyConnect or similar). Experience with Entra ID, Intune, MDM, Active Directory (password resets, user management). Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi. Experience with WebEx audio/video systems. Comfortable working with physical data center equipment (rack/stack, patching). Tools You Know Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security. Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon. Supervisory Responsibilities This role has no direct reports.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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