Desktop Support Engineer

Lancesoft

Phoenix, AZ

JOB DETAILS
SALARY
$30
SKILLS
1st Level Support, Call Centers, Communication Skills, Communication Systems, Computer Hardware, Computer Networks, Computer Skills, Customer Support/Service, Desktop Administration, Establish Priorities, Follow Through, Help Desk, Identify Issues, Microsoft Windows Operating System, Multitasking, Presentation/Verbal Skills, Speech Technology, Support Documentation, Technical Support, Technical Writing, Time Management, Voice Applications, Writing Skills
LOCATION
Phoenix, AZ
POSTED
5 days ago
Description:
 2nd shift, local time (4: 00 PM –12: 00 AM, Monday through Friday),
Onsite - United States - Arizona
***PFC, 2225 S 75th Ave #100, Phoenix, AZ 85043***


Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
Skills - Windows Support. Deskside Support. End User Device Support.
 

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/