Ampcus Incorporated logo

Desktop Support Engineer

Ampcus Incorporated
  • Phoenix, AZ
  • Quick Apply
30+ days ago

Job Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Desktop Support Engineer

Location(s): Phoenix, AZ


Job Summary:
Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.

Key Responsibilities:

  • Provide first-level technical support to end users.
  • Troubleshoot hardware, software, and communication system issues.
  • Escalate unresolved or complex issues appropriately.
  • Create clear, concise, and informative support tickets.
  • Track, update, and follow up on incidents until resolution.
  • Deliver strong customer service in a fast-paced support environment.
  • Manage multiple priorities and work effectively under pressure.
  • Support flexible scheduling needs when required.

Required Skills:

  • Experience with ticketing systems.
  • Windows support experience.
  • Deskside support experience.
  • End-user device support knowledge.
  • Strong computer hardware and software troubleshooting skills.
  • Technical documentation experience.
  • Excellent verbal and written communication skills.
  • Strong customer service and multitasking abilities.

Preferred Background:

  • Prior help desk, call center, or technical customer support experience.
 


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Numbers & Facts

LocationPhoenix, AZ
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttp://www.ampcus.com

About Company

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

Skills

  • 1st Level Supportunmatched
  • Business Servicesunmatched
  • Call Centersunmatched
  • Communication Skillsunmatched
  • Communication Systemsunmatched
  • Computer Hardwareunmatched
  • Computer Networksunmatched
  • Consultingunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Follow Throughunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Microsoft Windows Operating Systemunmatched
  • Multitaskingunmatched
  • Presentation/Verbal Skillsunmatched
  • Software Administrationunmatched
  • Speech Technologyunmatched
  • Support Documentationunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Time Managementunmatched
  • Voice Applicationsunmatched
  • Writing Skillsunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder