Desktop Support Engineer

The Desktop Engineer is directly involved with the operational delivery of technical services within Information Technology. Desktop Engineers have primary responsibility for delivery of services required to install, configure, monitor, support and manage the RoundPoint systems. The Desktop Engineer possesses an enterprise view and understanding of the systems and technologies in place at RoundPoint, as well as strong technical skills. This candidate performs operations planning, configuration, and management for complex systems and/or services within RoundPoint. While primarily responsible for hardware and operating system components, this person possesses a higher-level understanding of the business environment and the business applications running on the systems being managed, and leverages that knowledge to achieve operational efficiencies, including recommending improvement opportunities.

Responsibilities

• Performs installation, configuration, maintenance, and upgrade activities for PC systems
• Troubleshoots and repairs PC system failures or problems.
• Respond to emails, calls, and walk-ups in a timely and professional manner to manage expectations.
• Provide implementation and production support as required.
• Provide supplemental support as needed, across several technology domains with a focus on core Window technologies (including AD, DFS, SQL, Exchange, Azure, O365 etc).
• Support audio video conferences for members of the firm.
• Participates as technical resource in cross-team troubleshooting efforts.
• Participate in the evaluation, selection and installation of new hardware products and operating system versions
• Creates supportable documents pertaining to system builds and configuration
• Ensures that documentation is kept up to date and reflects all changes
• Schedules and manages system activities in order to optimize hardware/software availability and utilization.
• Interacts with the other on-site/off-site IT staff to ensure that support services delivered to staff are provided in a timely manner.
• Responsible for the efficient operation and management of PC systems
• Able to work nights and weekends to assist with windows patching, infrastructure upgrades, moving equipment (PCs Monitors), and all other IT Equipment as needed.
• Incumbent will be responsible for meeting RoundPoint's commitment to compliance

Qualifications

• Associate degree in relevant field with 2+ years technical support experience or 4+ years of technical support experience in lieu of a degree in Financial Services or Mortgage Servicing.
• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts, such as SAN technology, VPN technologies, MDM Solutions, Microsoft System Center Configuration Manager, Cloud Solutions including Azure. AWS, Office 365, Microsoft Windows Server, Active Directory and Exchange Server.

All fulltime employees of Two Harbors and its subsidiary companies are eligible for our benefits which include:

• Medical / Dental / Vision Insurance
• Life / Disability Insurance
• 401(k) with company matching
• Generous Vacation / Paid Time Off (accrual based)
• Targeted Compensation: $65,000-$80,000

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Office Location: St. Louis Park, MN

Employee Status

• Regular

Travel

• No