Apple Macs, Cisco Network Systems, Citrix Product Family, Communication Skills, Computer Software, Configuration Management, Dell Computers, Desktop Administration, Desktop Virtualization, Establish Priorities, Help Desk, Hewlett-Packard Product Family, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Leadership, Legal, Loan Funding, Mac Operating System, Microsoft Product Family, Microsoft Windows Operating System, Mobile Technology, On Call, Peripheral Hardware, Problem Solving Skills, ServiceNow, Software Administration, Student Loans, Team Player, Technical Support, Videoconferencing, Workstation Hardware, iOS
Must Have Technical/Functional Skills
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities
- Willingness to work in flexible shift schedules and available for on call support
- Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
- Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
- Manage and troubleshoot Citrix Virtual Apps and Desktops.
- Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
- Provide comprehensive support for end-user hardware, software, and peripherals.
- Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
- Experience in handling tickets via ITSM tool preferably Service Now
- Ability to work independently and manage tasks effectively.
- Experience working with a team in a larger IT environment.
- Experience working with video conferencing systems from companies like Poly and Cisco.
- Good communication skills, able to interact with different IT customers, including leadership.
- Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS
- Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
- Some familiarity with Citrix Virtual Apps and Desktops.
- Experience helping users with their computers, software, and devices
Salary Range: $65,000-$70,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Tata Consultancy Services Ltd