Desktop Support/Helpdesk Technician

Kforce Inc.

Tampa, FL

JOB DETAILS
SALARY
$55,000–$65,000
SKILLS
Administrative Skills, Android, Cisco Network Systems, Cloud Applications, CompTIA - Computing Technology Industry Association, Copying Machines, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dell Computers, Desktop Administration, Desktop Environments, Desktop PC, Document Scanners, Endpoint Security, English Language, Equipment Maintenance/Repair, Help Desk, Identify Issues, Information/Data Security (InfoSec), Internet Security, Laptop PC, Legal, Licensing, Local Area Network (LAN), Microsoft Access Database, Microsoft Active Directory, Microsoft Exchange Server Administration, Microsoft Hyper-V, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Multilingual, Network Routers, Network Support, Network Switching, Network System Hardware, Onboarding, Peripheral Hardware, Phishing, Printers, Problem Solving Skills, Production Support, Production Systems, Remote Access, Resolve Customer Issues, SMB Networks, Security Protocols, Short Messaging Service (SMS), SonicWALL, Spanish Language, Technical Support, Technical Training, User Documentation, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless Communications, iOS
LOCATION
Tampa, FL
POSTED
1 day ago
Kforce has a client in Tampa, FL that is seeking a Desktop Support/Helpdesk Technician. Responsibilities:
  • Troubleshoot and resolve hardware and software issues across Windows operating systems, Microsoft 365 applications, cloud services, and standard business tools
  • Provide support for Microsoft Teams Rooms, virtual meetings, and collaboration sessions before and during use
  • Install, configure, and maintain IT equipment, including desktops, laptops, monitors, docking stations, printers, mobile devices, and related peripherals
  • Diagnose and resolve issues with printers, copiers, scanners, and other connected devices
  • Support basic administration tasks within a hybrid Active Directory and Microsoft Entra ID environment, including user accounts, group access, MFA, and licensing
  • Assist with device onboarding, troubleshooting, and full lifecycle support for Windows endpoints and mobile devices
  • Troubleshoot basic network connectivity issues, including wired and wireless networks, VPNs, remote access, and internet connectivity
  • Adhere to and reinforce company security protocols, including credential handling, MFA setup, endpoint security alerts, and reporting suspicious activity
  • Develop, maintain, and share documentation to help users resolve common issues independently and improve overall self-service capabilities
  • Deliver basic end-user training on hardware, software, cybersecurity awareness, and Microsoft 365 tools as needed
  • Participate in ongoing training to stay current with evolving technologies, tools, and internal systems

Requirements:

  • 1-4 years of experience in a user-facing IT support environment, including service desk or helpdesk roles
  • Experience supporting Microsoft Windows 10/11, Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint), and mobile devices (iOS/Android) is required
  • Working knowledge of LAN/WAN environments, including switches, routers, and wireless access points
  • A foundational understanding of Active Directory and Microsoft Entra ID is expected, along with basic cybersecurity knowledge (phishing awareness, MFA, endpoint protection, and secure data handling)
  • Confident problem solver who operates with integrity, maintains confidentiality, and builds trust while handling sensitive information
Preferred:
  • Industry certifications (CompTIA, Microsoft, etc.) are a plus
  • Experience includes at least 2 years supporting production environments involving technologies such as Windows Server (2019-2025), Hyper-V, Active Directory, Group Policy, DNS/DHCP, and Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive)
  • Experience with Entra ID, hybrid identity environments, and security tools (e.g., SonicWall, VPNs, endpoint protection platforms) is a plus
  • Familiarity with SMB networking equipment (Cisco/Dell), backup solutions (Acronis or similar), and remote desktop environments is also beneficial
  • Exposure to Microsoft business platforms (Dynamics 365, Power Apps, Power Automate) is preferred
  • Bilingual proficiency in English and Spanish

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/