Desktop Support III

Lancesoft

IN, IN

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JOB DETAILS

SALARY

$27.41

SKILLS

Administrative Skills, Communication Skills, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Lift/Move 50 Pounds, Manufacturing, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Network Connectivity, On Call, Operational Support, Peripheral Hardware, Problem Solving Skills, Service Level Agreement (SLA), Software Administration, Software Installation, Systems Maintenance, Technical Support, User Account Administration

LOCATION

IN, IN

POSTED

16 days ago

Job Title: Network/Operations –Desktop Support III
Location: Gary, IN, 46402
Duration: 18 Months (07/17/2026 –01/16/2028)

Job Overview:
The Desktop Support III technician will provide hands-on support for end-user desktop computers, laptops, and related IT equipment in a manufacturing/industrial environment. The role ensures that all employees have reliable and properly functioning IT systems to perform their daily tasks with minimal disruption. This is an on-site, user-facing role requiring strong technical troubleshooting skills and excellent customer service.

Key Responsibilities:

Provide on-site desktop and desk-side support for end users
Install, configure, and maintain desktops, laptops, and peripherals
Troubleshoot hardware, software, and network connectivity issues
Support Microsoft Windows operating systems and Microsoft Office Suite
Perform Active Directory user account management and support
Respond to service desk tickets and resolve issues within SLA timelines
Perform software installation, updates, and basic system maintenance
Provide face-to-face support to plant/office users
Ensure minimal disruption during issue resolution
Participate in on-call rotation after training period (3–6 months)
Follow all site safety and PPE requirements in industrial environment

Required Skills:

2–3 years of desktop/desk-side support experience
Strong experience with Windows OS environments
Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
Active Directory administration experience
Strong troubleshooting skills (hardware/software/network basics)
Excellent customer service and communication skills
Ability to work in a manufacturing/plant environment
Physically capable of lifting up to 50 lbs and wearing PPE

Education & Experience:

High School Diploma or equivalent required
Associate degree preferred (for future permanent hire consideration)
Minimum 2 years IT support experience required
8–10+ years experienced candidates may be considered within budget

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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