Desktop Support / IT Helpdesk

Join Our Team in Philadelphia, PA

Embrace the opportunity to work in the vibrant city of Philadelphia, PA, known for its rich history and cultural diversity. Be part of a dynamic team working on cutting-edge technology solutions in this exciting location.

Minimum Pay Rate: $24.50/hr

Work Address: Philadelphia, PA area; exact location not provided as this is a government site.

Contract Details: Temp to perm possible

Shift: Mon – Fri, 8a to 5p

Driving: Non-Driving but may have to drive between sites

Duration: 12 months - possible extension if needed

Targeted Start Date: ASAP

Job Responsibilities

• Computer hardware setup, basic hardware and software troubleshooting skills
• Provides support for software, hardware, and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the ticketing system.

1-3 years of computer support experience, basic hardware and software skills. A good work ethic and good organizational skills are essential. You will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.