Best Practices, Coaching, Communication Skills, CompTIA A+, Desktop Administration, Desktop PC, Detail Oriented, Establish Priorities, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Leadership, Mobile Devices, Policy Implementation, Printers, Procedure Implementation, Project Management Professional (PMP), Software Patches, Technical Support
Job Description: This position will also be responsible for configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others.
Top 3-4 Required skills (10 or more years of experience):- Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:- ITIL 4 Foundation certification or similar
- CompTIA A+ certification of similar
- PMP certification or similar
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Revive Business Solutions