Desktop Support Lead Analyst

Desktop Support Lead Analyst

Information Systems

Help Desk / Technical Support

$ 35 - $ 38 / Hour

location_onNew York, New York

acuteContractor

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Your Role

Akkodis is seeking a Desktop Support Lead Analyst for a Contract job with a client in New York, NY. The ideal candidate must have strong experience supporting Windows desktop environments, Virtual Desktop Infrastructure (VDI), and enterprise end-user computing platforms, along with proven leadership experience in technical support environments.

Rate Range: $35/hour to $38/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Desktop Support Lead Analyst job responsibilities include:

• Provide Level 2 technical support for desktops, laptops, mobile devices, peripherals, and enterprise applications.

• Serve as the primary escalation point for complex end-user computing and desktop support issues.

• Support and troubleshoot VDI environments, including Citrix, VMware Horizon, Azure Virtual Desktop, and Windows 365.

• Resolve issues related to session connectivity, authentication, application access, profile loading, and performance.

• Configure, deploy, maintain, and support corporate endpoints using enterprise device management tools.

• Manage software installations, upgrades, patching, and endpoint lifecycle activities.

• Investigate and resolve incidents while adhering to established SLAs and support standards.

Desired Qualifications:

• High School Diploma or GED required.

• 8+ years of experience in desktop support, end-user computing, or enterprise IT support environments.

• Strong experience supporting:

• Windows Desktop Environments

• Microsoft Office 365

• Active Directory

• Device Management Platforms

• Enterprise Ticketing Systems

• Hands-on experience with Citrix, VMware Horizon, Azure Virtual Desktop, or Windows 365.

• Strong troubleshooting skills across hardware, software, networking, virtual desktop, and end-user technologies.

• Experience with endpoint management solutions such as Intune, SCCM, Jamf, or similar tools.

Preferred Qualifications:

• CompTIA A+ Certification

• Microsoft Modern Desktop Administrator Certification

• ITIL Foundation Certification

• Citrix or VMware End User Computing Certifications

• Experience with project coordination and enterprise technology deployments

• Knowledge of endpoint security, encryption, MFA, and compliance requirements

Key Competencies:

• Advanced troubleshooting and analytical skills

• Customer-focused service delivery

• Strong leadership and team collaboration

• Support of physical and virtual desktop environments

• Excellent documentation and process management skills

• Ability to prioritize multiple requests in high-volume support environments

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vaibhav.Singh@akkodisgroup.com.

Pay Details: $35.00 to $38.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1639560

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