Desktop Support Level 2

Kforce Inc.

Houston, TX

JOB DETAILS
SALARY
$25–$35
SKILLS
2nd Level Support, Analysis Skills, Computer Organizations, Computer Science, Customer Relations, Customer Service Management, Customer Service Operations, Customer Support/Service, Desktop Administration, Desktop PC, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Legal, Maintenance Services, Metrics, On Site Support, Operational Improvement, Operational Support, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Short Messaging Service (SMS), Software Administration, Software License Management, Systems Hardware, Team Player, Technical Support, Time Management, Writing Skills
LOCATION
Houston, TX
POSTED
14 days ago
Kforce has a client that is seeking a Desktop Support Level 2. This is a six month to one year contract in Houston, TX. The role is onsite. Summary: The User Support Coordinator's role is to support the operation of the organization's computing infrastructure, acting as the second level IT support to IT's customers, and to assist IT's customers through the support process. Responsibilities: May include, but are not limited to, the following:
  • Provide excellent customer service to IT's customers by assisting them during the support process
  • Install, configure, and maintain desktop and notebook computers and peripherals
  • Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk or User Support Analyst levels
  • Maintain an electronic software license management system to minimize paper-based record keeping
  • Maintain electronic records of asset allocations from IT inventory
  • Make recommendations to his or her supervisor for improving customer service operations
  • Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible
  • Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
  • Assume ownership of IT's customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
  • Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order
  • Maintain and project a professional attitude toward IT's customers at all times and in all circumstances

Requirements:

  • BA/BS in Computer Science or other technical field preferred
  • Minimum 5 years of experience in on-site computer support
  • Familiar with broad range of computer operating problems and solutions
  • Strong background in computer repair and support
  • Excellent customer-service and problem-solving skills
  • Excellent verbal and written communications skills
  • Excellent listening skills
  • Helpful and patient attitude
  • Energetic and positive attitude
  • Customer-focused
  • Self-starter, yet willing and able to take and execute direction when needed
  • Seeks to expand knowledge and grow in position
  • Works well in a team environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/