Desktop Support

American Technology Consulting

Madison, WI(remote)

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JOB DETAILS

SKILLS

Communication Skills, Computer Workstations, Customer Relations, Customer Service Management, Desktop Administration, Document Scanners, Hardware Administration, Learning Management System (LMS), Maintenance Services, Microsoft Product Family, Microsoft Windows NT Group Policy, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Project/Program Management, Software Administration, Software Distribution, Software Patches, System Center Configuration Manager (SCCM), Systems Maintenance, Technical Support, Testing, Willing to Travel, Workstation Hardware, Writing Skills

LOCATION

Madison, WI

POSTED

3 days ago

REQUIRED SKILLS: (Need All) · Level 3 support and maintenance of workstation software and hardware (5 years or more required) · Incident and Service Request Management (5 years or more REQUIRED) · Peripheral device support (printers/scanner/etc.) and maintenance (2-5 years) NICE TO HAVE SKILLS: · Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.) · Patch Management · Imaging experience using management tool (SCCM, Ivanti, etc.) INTERVIEW PROCESS: * Two-round interview process. Microsoft Teams video and potential onsite, or virtual second round. DESCRIPTION OF ROLE: This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work. The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support incidents and requests. Assist with projects to implement new hardware and/or software while working with business partners. Support an organization of 10,000+ endpoints and users across the state of Wisconsin. The main activities for this role are as follows: · Tier 3 support and maintenance of workstation software and hardware · Support and maintenance of Operating Systems for user workstations · Peripheral device support (printers/scanner/etc.) and maintenance · Incident and Service Request Management · Technical assistance on projects as assigned by Desktop Support Supervisor Other Notables: * Travel: Some occasional travel may be required to assist on project work in the prisons or other offices for implementations. Option to use company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month. * Position information: Staff augmentation; 40 hours/week; daily billing type; day shift; start time 8:00 AM; end time 4:30 PM; weekend work: none; minimum education level: High School; number of positions: 2. * Additional nice-to-have skills noted in the client-facing description: * Learning management system (LMS) support experience * Google Workspace experience * Microsoft's Group Policy Object (GPO) experience

About the Company

American Technology Consulting

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