Desktop Support

Job Title: Desktop Support

Location: Massachusetts Firefighting Academy, (Stow, MA)

Duration: Temp - 5 months

Pay Range: $38.45/hr (W2)

Job ID: 406866

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Desktop Support specialist to join our team supporting the Massachusetts Firefighting Academy. The role will be on-site three days per week for four hours per day. The ideal candidate will have strong experience in AV and desktop support, Microsoft 365, Windows administration, and hardware/network troubleshooting and a proven ability to prepare, maintain, and support classroom technology and end-user access.

Responsibilities:

• Update classroom laptops, screen-cast devices, and related peripherals such as cameras and portable projectors.
• Ensure laptops are updated, charged, cleared of browser history, and prepared for testing, including validation of testing links.
• Maintain and update AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and return devices to service-ready condition.
• Track device assignments, log maintenance history, and support asset records for all MFA devices.
• Support SharePoint and Teams issues, including access, permissions, and content sharing.
• Partner with contractors on authentication and access issues.
• Provide immediate assistance to full-time and contract staff for login and access while coordinating formal IT tickets.
• Address additional support needs across Teams, SharePoint, OneDrive, Cognito, QM, LMS, and Adobe as they arise.
• Provide basic Microsoft 365 support and usage guidance.
• Troubleshoot login and access issues across multiple device types.

Required Skills & Qualifications:

• Communication skills with the ability to support diverse user groups.
• Customer service skills with a focus on responsiveness and follow-through.
• Problem-solving skills for diagnosing and resolving end-user issues.
• Hardware and network troubleshooting skills for laptops, AV devices, and peripherals.
• Understanding of Windows OS, user profiles, and device configuration.
• Support and use of Microsoft Office 365, including Teams, SharePoint, and OneDrive.
• 2+ years of relevant experience in desktop or AV support.

Preferred Skills:

• Experience supporting testing environments and device readiness workflows.
• Familiarity with LMS platforms and Adobe applications.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.