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Desktop Support

ICONMA, LLC

New York, NY

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JOB DETAILS
SALARY
$19.50–$22.50 Per Hour
SKILLS
Administrative Skills, Atlassian JIRA, Citrix Product Family, Communication Skills, Computer Workstations, Cross-Functional, Customer Satisfaction, Desktop Administration, Desktop Virtualization, Establish Priorities, Fund Management, Health Plan, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Investment Management, Investment Reporting, Laptop PC, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows System Administration, Mobile Devices, On Site Support, Onboarding, Order Management, Pricing, Problem Solving Skills, Relationship Management, Remote Access, Sales, Sales Management, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Administration, Technical Support, Trading/Stockbroking, VPN (Virtual Private Network), Voice Applications
LOCATION
New York, NY
POSTED
19 days ago
Our client, a IT Services and Cosulting company, is looking for a Desktop Support for their New York, NY location.
 
Responsibilities:
Service Delivery & Field Service Operations
  • Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
  • Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
  • Support time-critical incidents aligned to market cycles.
  • Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
  • Coordinate with cross functional IT teams for priority issue resolution
  • Support for back-office users and new joiner onboarding process.
Front Office & VIP Support:
  • Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
  • Priorities issues impacting market data feeds, order execution, and pricing systems.
ITSM Process Excellence:
  • Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
  • Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution tracking.
  • Follow ITIL processes, with focus on incident prioritization aligned to investment business impact.
End-User Technology & Trading Floor Support:
  • Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
  • Support multi-monitor configurations.
  • Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
  • Manage mobile devices and secure endpoints used for remote portfolio access.
  • Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
Investment Applications & Market Data Support:
  • Provide basic L1 support for investment management applications like:
  • Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
  • Order Management Systems (OMS) / Execution Management Systems (EMS)
  • Support Microsoft 365 and collaboration tools used for investment research and reporting.
Stakeholder & Relationship Management:
  • Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
  • Provide real-time updates during critical incidents impacting portfolio or trading activities.
  • Build strong relationships with investment teams and operations stakeholders.
  • Ensure high user satisfaction through responsive and proactive support.
 
Requirements:
  • Strong Windows desktop and endpoint support expertise
  • Multi-monitor and high-performance workstation setup
  • Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
 
Why Should You Apply?  
 

About the Company

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ICONMA, LLC

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