Desktop Support

Job Title: Desktop Support
Location: Pensacola, FL, Vienna, VA, Winchester, VA
Contractor Work Model: Onsite, Mon-Fri
Available shifts: 7:00 am-3:30 pm; 9:00 am-5:30 pm; 11:00 am-7:30 pm
Hours: 40.0 hours per week
Pay rate: open to W2

We are looking for candidates with 3-5 years of experience providing desktop support. Candidates must be able to pass both a criminal and credit background check.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues
• Assist users with Microsoft Office/365, Outlook, and Lotus Notes applications
• Manage ticketing system entries using ServiceNow
• Support Windows 10 environments and desktop imaging technologies (MDT, LTI, ZTI)
• Support printer devices from HP, Canon, and Toshiba
• Collaborate with team members to ensure quality customer service and effective problem resolution

Requirements

• Excellent interpersonal and customer service skills
• Patience and adaptability in a fast-paced environment
• Experience troubleshooting Windows 10 and related technologies
• Experience with ticketing systems, preferably ServiceNow
• Knowledge of Microsoft Active Directory and desktop imaging technologies (MDT, LTI, ZTI)
• Experience supporting printers from HP, Canon, and Toshiba
• Nice to haves: A+ Certification, Windows 10 Certification, awareness of security in financial institutions, SCCM entry-level knowledge

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1