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Desktop Support

Q1 Technologies, Inc

San Antonio, FL

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JOB DETAILS
SKILLS
1st Level Support, Administrative Skills, Apple iMac, Asset Management, Computer Maintenance, Computer Services, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Distributed Computing, Documentation, Establish Priorities, Help Desk, Identify Issues, Laptop PC, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Visio, Microsoft Word, Operational Support, Problem Solving Skills, Professional Services, Regulations, Technical Research, Technical Support
LOCATION
San Antonio, FL
POSTED
30+ days ago
Hi,
Hope you are doing well.

I have an urgent opening for Desktop Support position. Kindly review the job description below and if interested, share your most recent resume in word format.


**Kindly share your updated resume**


Job Title: Desktop Support
Location: San Antonio, FL (Onsite)
Job Type: Contract

Job Description:
Roles & Responsibilities
  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.
  • The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages.
  • Also responsible for customer service and end-user training.
  • The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment ·
  • The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams ·
  • Responds to escalated telephone, email, and online requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects.
  • Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
  • End-user devices (e.g., desktops/laptop/notebook/tablets) ·
  • System software associated to End-User and Distributed Computing Services.
  • Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels.
  • Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. ·
  • Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software.
  • Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.
  • Essential Skills: Desktop support
  • Skills: Desktop Management - Infrastructure Services (IS)
  • Experience Required: 8-10

About the Company

Q

Q1 Technologies, Inc

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1990
WEBSITE
http://q1tech.com/

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