Desktop Support

Artech LLC

San Antonio, TX

JOB DETAILS
SALARY
$20–$22.13 Per Hour
SKILLS
Analysis Skills, Business Processes, Communication Skills, Computer Maintenance, Computer Networks, Construction Support, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Develop and Maintain Customers, Electrical Wiring, Electronics, Hardware Configuration Management, Hardware Installation, Help Desk, Information Technology & Information Systems, Interpersonal Skills, LCD (Liquid Crystal Display), Laptop PC, Microsoft Active Directory, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Network Administration/Management, Peripheral Hardware, Plotters, Presentation Software, Presentation/Verbal Skills, Printers, Problem Solving Skills, Research Skills, Software Administration, Software Installation, Spreadsheets, Systems Administration/Management, Technical Recruiting, Technical Training, Testing, Word Processing, Writing Skills
LOCATION
San Antonio, TX
POSTED
2 days ago
Position Details:
Job title: Desktop Support
Duration: 24-months contract
Location:San Antonio, TX 78215
Pay range: $20 - $22.13/hr. on W2
Job ID: #26-24440

 
JOB DESCRIPTION
"Position Summary: Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:
Tasks and Responsibilities:
• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Minimum Qualifications
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
OR
• Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Experience with installation, configuration, support, trouble-shooting and maintenance of Client Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Client Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Comfortable with change and ability to adapt to the changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.
Preferred Qualifications:
• Relative Certifications
• Relative experience in supporting utility construction & maintenance
 
Regards,
Lekhana Yathiraj
Senior Technical Recruiter
Office: 276-477-5696
Artech Information Systems LLC
360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960 
Email:

Lekhana.Yathiraj@artech.com

, Website: www.artech.com

About the Company

A

Artech LLC