"Position Summary: Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:
Tasks and Responsibilities:
" Unpacking and configuring new hardware
" Provide end user training on basic use and functionality of supported devices and software.
" Documentation and training of troubleshooting guides and installation procedures.
" Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals
" Research, identify and develop alternative solutions when new problems are encountered.
" Fully document all interactions in the ticketing system.
" Maintain technical skills through independent research.
Required Function 3:
Minimum Qualifications
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
OR
" Relevant work experience in an IT Technical environment.
" Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
" Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
" Familiar with LCD projectors and TV/Monitor.
" Basic knowledge of setup, support, and maintenance of printers, and plotters.
" Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
" Ability to develop and maintain working relationships with customers and support teams.
" Strong analytical and problem-solving abilities.
" Well-developed written and verbal communication skills for interaction with all levels of personnel.
" Ability to meet goals and objectives.
" Effective interpersonal and customer service skills
" Ability to make recommendations and independent decisions.
" Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
" Comfortable with change and ability to adapt to the changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
" Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
" Ability to distinguish colors to identify electronics components and wiring.
Preferred Qualifications:
" Relative Certifications
" Relative experience in supporting utility construction & maintenance
"
"Position Summary: Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:
Tasks and Responsibilities:
" Unpacking and configuring new hardware
" Provide end user training on basic use and functionality of supported devices and software.
" Documentation and training of troubleshooting guides and installation procedures.
" Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals
" Research, identify and develop alternative solutions when new problems are encountered.
" Fully document all interactions in the ticketing system.
" Maintain technical skills through independent research.
Required Function 3:
Minimum Qualifications
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
OR
" Relevant work experience in an IT Technical environment.
" Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
" Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
" Familiar with LCD projectors and TV/Monitor.
" Basic knowledge of setup, support, and maintenance of printers, and plotters.
" Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
" Ability to develop and maintain working relationships with customers and support teams.
" Strong analytical and problem-solving abilities.
" Well-developed written and verbal communication skills for interaction with all levels of personnel.
" Ability to meet goals and objectives.
" Effective interpersonal and customer service skills
" Ability to make recommendations and independent decisions.
" Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
" Comfortable with change and ability to adapt to the changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
" Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
" Ability to distinguish colors to identify electronics components and wiring.
Preferred Qualifications:
" Relative Certifications
" Relative experience in supporting utility construction & maintenance
"
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