Job Description:
Job Title: Desktop & Mobile Support Specialist
Location: McCullough - San Antonio, TX 78215
Duration: 6-month contract
Pay range: $20 - $22.89/hr. on w2
Job ID:#26-22623
Job Description:
Provides tier 1 (intermediate level) maintenance and support for client's desktop computers and laptop computers.
Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
Tasks and Responsibilities:
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software.
Documentation and training of troubleshooting guides and installation procedures.
Provide equipment relocations for Client's desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered.
Fully document all interactions in the ticketing system.
Maintain technical skills through independent research.
Minimum Qualifications:
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment.
Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware.
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
Familiar with LCD projectors and TV/Monitor.
Basic knowledge of setup, support, and maintenance of printers, and plotters.
Experience with installation, configuration, support, troubleshooting and maintenance of Client Office products, like Word, PowerPoint, Excel, Visio, and Project.
Ability to develop and maintain working relationships with customers and support teams.
Strong analytical and problem-solving abilities.
Well-developed written and verbal communication skills for interaction with all levels of personnel.
Ability to meet goals and objectives.
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions.
Proficient in Client Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Comfortable with change and ability to adapt to the changing needs of the client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
Ability to distinguish colors to identify electronics components and wiring.
Preferred Qualifications:
Relative Certifications
Relative experience in supporting utility construction & maintenance
Regards, Lekhana Yathiraj Senior Technical Recruiter Office: 276-477-5696 Artech Information Systems LLC 360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960 Email: