Deskside and remote technical support for company users.
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
Support software applications.
Set up and support new employee workstation.
Maintain accurate documentation of incidents, assets, and resolutions.
Qualifications:
Associate degree in Information Technology or an equivalent combination of education and experience.
6+ years of desktop support experience
Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Numbers & Facts
Location
San Francisco, CA
Skills
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Documentationunmatched
Hardware Administrationunmatched
Hardware Installationunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Internet/IP Telephonyunmatched
Laptop PCunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Microsoft Wordunmatched
Mobile Devicesunmatched
Peripheral Hardwareunmatched
Printersunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Installationunmatched
Technical Supportunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
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