Technical Skills
Windows 10/11 Administration
Microsoft 365 Suite
Hardware Installation & Troubleshooting
Active Directory
Microsoft Intune
Windows Autopilot
VPN Configuration & Troubleshooting
Network Connectivity Support
ServiceNow or Similar Ticketing Platforms
IT Asset Management Tools
AI & Digital Productivity Expectations
Support endpoint device deployments, replacements, refreshes, and migration activities.
Assist with on-site network migration tasks, connectivity validation, and troubleshooting.
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Provide hands-on support for workstation setup, configuration, and deployment.
Coordinate with local users, site contacts, and project teams to ensure successful implementations.
Document completed work, deployment status, and technical issues accurately.
Manage incidents, service requests, escalations, and post-deployment remediation activities.
Track and maintain IT asset inventory and deployment records.
Ensure adherence to project schedules, service levels, and operational procedures.
Deliver excellent customer service while supporting end users during migration events.
Required Skills & Experience
1–3 years of experience in:
IT Support
Desktop Support
Field Services
Help Desk Support
Working knowledge of:
Windows Operating Systems
Endpoint Deployment and Hardware Installation
Microsoft 365 Applications
Basic Networking Concepts (TCP/IP, Wi-Fi, VPN, DNS)
Ticket Management Systems
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Strong organizational and documentation skills.
Ability to travel to local sites and perform physical device deployment and setup activities.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills & Experience
2+ years of experience supporting enterprise environments.
Experience supporting large-scale:
Device Refresh Programs
PC Deployments
Network Migration Projects
Knowledge of:
Microsoft Intune
Windows Autopilot
Active Directory
ServiceNow
IT Asset Management
ITIL Framework and Support Processes
Experience in healthcare, technology, or large enterprise environments.
Familiarity with deployment automation and endpoint lifecycle management.