Audiovisual, Communication Skills, Computer Security, Computer Workstations, Customer Support/Service, Desktop Administration, Documentation, Endpoint Security, Inventory Management, Mac Operating System, Maintain Compliance, Microsoft Windows Operating System, Network Security, Onboarding, Printers, Problem Solving Skills, Security Clearance, Security Protocols, Software Administration, Technical Support, United States Citizen, User Account Administration
Desktop Support Specialist
Location: Arlington, VA (Hybrid)
Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance
A fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. This role will provide hands-on support for internal users, ensuring systems run smoothly and securely in a high-performance environment.
Responsibilities:
- Troubleshoot hardware, software, and network issues
- Set up and configure workstations and user accounts
- Support collaboration tools, printers, and AV systems
- Maintain IT asset inventory and documentation
- Assist with onboarding/offboarding from an IT perspective
- Ensure adherence to IT security protocols
Qualifications:
- 2+ years in IT or desktop support roles
- Proficiency with Windows, macOS, and Office 365
- Familiarity with basic networking and endpoint security
- Strong communication and problem-solving skills
- Experience in a fast-paced or mission-driven environment preferred