Desktop Support Specialist

Desktop Support

Client Site: Eagan, MN

Responsibilities:

• Provide technical assistance with computer hardware and software
• A/V equipment support
• Network closet cabling maintenance
• Recommend hardware improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and Intune
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users, white glove/executive support
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary
• Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications:

• Bachelor's Degree from an accredited institution
• A+ (strongly preferred)
• 2-4+ years of enterprise technical experience
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting

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