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Desktop Support Specialist

InfoPeople
  • Glen Allen, VA
    30+ days ago

    Job Description

    Job Summary:
    We are seeking a skilled and motivated Desktop Support Specialist to join our IT team. This role is primarily responsible for providing technical support for end-user systems, focusing heavily on Microsoft technologies. The ideal candidate will have relevant certifications, a strong history of performance in technical support roles, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently. Experience with Azure server environments is a plus.
    Key Responsibilities:
    • Provide Tier 1 and Tier 2 desktop support for Windows-based environments.
    • Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.
    • Configure, deploy, and maintain Windows PCs and applications across the organization.
    • Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
    • Assist with Active Directory tasks such as user account creation, permissions, and password resets.
    • Provide remote support using tools such as Microsoft Intune, RDP, and remote management platforms.
    • Document support activities and resolutions in the IT ticketing system.
    • Collaborate with other IT staff to ensure timely and effective resolution of incidents.
    • Assist in maintaining system images, patch management, and software deployments.
    • Participate in IT projects, including upgrades, rollouts, and process improvement initiatives.
    • Provide occasional support for server and network infrastructure under guidance from senior IT staff (preferred).
    Qualifications:
    Required:
    • 5+ years of experience in desktop or technical support roles.
    • Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Office Suite.
    • Familiarity with Active Directory and basic network troubleshooting.
    • Experience working with MSP vendors
    • Wifi/printers/access control experience
    • Excellent verbal and written communication skills.
    • Proven ability to deliver high-quality customer service and technical support.
    Certifications (Required or Preferred):
    • CompTIA A+ (Required or equivalent experience)
    • Microsoft Certified: Modern Desktop Administrator Associate (Preferred)
    • CompTIA Network+ , MCSA, or other relevant Microsoft certifications (a plus)
    Preferred:
    • Experience supporting Windows Server (Azure) environments, including user permissions, basic services, and patching.
    • Familiarity with ITSM tools such as ServiceNow, Zendesk, or Jira.
    • Experience with mobile device management (MDM) solutions such as Microsoft Intune.
    Personal Attributes:
    • Strong work ethic and ability to prioritize tasks independently.
    • Commitment to continuous learning and staying current with technology trends.
    • Team player with a customer-first mindset.
    • Organized, detail-oriented, and dependable.
    What We Offer:
    • Competitive salary and benefits package.
    • Opportunities for professional development and certification.
    • A collaborative and supportive work environment.
    • The chance to work with modern tools and technology in a growing organization.

    Numbers & Facts

    LocationGlen Allen, VA

    Skills

    • Access Controlunmatched
    • Atlassian JIRAunmatched
    • Communication Skillsunmatched
    • CompTIA Network+unmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Detail Orientedunmatched
    • Establish Prioritiesunmatched
    • Help Deskunmatched
    • IT Service Management (ITSM)unmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Laptop PCunmatched
    • MCSA - Microsoft Certified Systems Administratorunmatched
    • Manufacturing Data Managementunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Certificationsunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Remote Desktop Services (fka Terminal Services)unmatched
    • Microsoft SharePointunmatched
    • Microsoft Windows Azureunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Windows Serverunmatched
    • Mobile Devicesunmatched
    • Network Administration/Managementunmatched
    • Organizational Skillsunmatched
    • Peripheral Hardwareunmatched
    • Presentation/Verbal Skillsunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Server Supportunmatched
    • ServiceNowunmatched
    • Software Administrationunmatched
    • Software Patchesunmatched
    • Support Documentationunmatched
    • Systems Maintenanceunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Wi-Fiunmatched
    • Writing Skillsunmatched
    • ZenDeskunmatched

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