Desktop Support Specialist

InfoPeople

Glen Allen, VA
2 days ago

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Skills

Access Controlunmatched
Atlassian JIRAunmatched
Communication Skillsunmatched
CompTIA Network+unmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
MCSA - Microsoft Certified Systems Administratorunmatched
Manufacturing Data Managementunmatched
Microsoft Active Directoryunmatched
Microsoft Certificationsunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Remote Desktop Services (fka Terminal Services)unmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows Serverunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Server Supportunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Patchesunmatched
Support Documentationunmatched
Systems Maintenanceunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Wi-Fiunmatched
Writing Skillsunmatched
ZenDeskunmatched

Description

Job Summary:
We are seeking a skilled and motivated Desktop Support Specialist to join our IT team. This role is primarily responsible for providing technical support for end-user systems, focusing heavily on Microsoft technologies. The ideal candidate will have relevant certifications, a strong history of performance in technical support roles, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently. Experience with Azure server environments is a plus.

Key Responsibilities:

Provide Tier 1 and Tier 2 desktop support for Windows-based environments.
Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.
Configure, deploy, and maintain Windows PCs and applications across the organization.
Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
Assist with Active Directory tasks such as user account creation, permissions, and password resets.
Provide remote support using tools such as Microsoft Intune, RDP, and remote management platforms.
Document support activities and resolutions in the IT ticketing system.
Collaborate with other IT staff to ensure timely and effective resolution of incidents.
Assist in maintaining system images, patch management, and software deployments.
Participate in IT projects, including upgrades, rollouts, and process improvement initiatives.
Provide occasional support for server and network infrastructure under guidance from senior IT staff (preferred).

Qualifications:
Required:

5+ years of experience in desktop or technical support roles.
Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Office Suite.
Familiarity with Active Directory and basic network troubleshooting.
Experience working with MSP vendors
Wifi/printers/access control experience
Excellent verbal and written communication skills.
Proven ability to deliver high-quality customer service and technical support.

Certifications (Required or Preferred):

CompTIA A+ (Required or equivalent experience)
Microsoft Certified: Modern Desktop Administrator Associate (Preferred)
CompTIA Network+ , MCSA, or other relevant Microsoft certifications (a plus)

Preferred:

Experience supporting Windows Server (Azure) environments, including user permissions, basic services, and patching.
Familiarity with ITSM tools such as ServiceNow, Zendesk, or Jira.
Experience with mobile device management (MDM) solutions such as Microsoft Intune.

Personal Attributes:

Strong work ethic and ability to prioritize tasks independently.
Commitment to continuous learning and staying current with technology trends.
Team player with a customer-first mindset.
Organized, detail-oriented, and dependable.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional development and certification.
A collaborative and supportive work environment.
The chance to work with modern tools and technology in a growing organization.

Numbers & Facts

Location

Glen Allen, VA

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