Desktop Support Specialist - Help Desk

Desktop Support Specialist - Help Desk

Salary

$55,037.00 - $94,411.00 Annually

Location

Headquarters: 2800 U.S. Hwy 281 N., San Antonio, TX

Job Type

Full Time

Job Number

2026-00090

Department

Information Systems

Opening Date

07/03/2026

Closing Date

7/19/2026 11:59 PM Central

• Description
• Benefits
• Questions

Starting Hourly Rate: $26.46 an hour. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY

The Desktop Support Specialist is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, mobile devices, hardware, software, and computer peripherals. May assist customers via remote access, phone, or in person. This position will also maintain and troubleshoot Audio/Video equipment and coordinate support with related A/V vendors. Supervises Help Desk team members with escalated incident and service requests. The Desktop Support Specialist is also responsible for taking lead on projects and service requests between departments and vendors.

ESSENTIAL FUNCTIONS

• Provides technical support for Information Services customers employing a number of technical troubleshooting skills.
• Installs, configures, and troubleshoots personal computer hardware and mobile device components including motherboards, disk drives, RAM expansion cards, and microprocessors.
• Coordinates with help desk staff in support of the end user hardware and software issues.
• Creates, updates, and installs hard drive images on personal computers and Laptops in order to meet user's needs.
• Installs and configures software components including operating systems and client applications.
• Configures and troubleshoots network interface devices ensuring proper network connectivity.
• Installs, configures, and maintains stand alone and networked printers.
• Coordinates with network staff in maintenance and installation of network cabling infrastructure.
• Coordinates with systems administrators to resolve software and security rights issues.
• Documents, maintains, tags, inventories, upgrades, or replaces hardware and software systems.
• Assists Client Services Supervisor with coordinating team members, departments and vendors to deliver service requests on time and on budget.
• Creates documentation for projects throughout life cycle including end of project maps and procedures and provide regular follow up to all parties.
• Supervises and directs escalated technical requests for Help Desk team.
• Trains SAWS employees in proper computer use procedures.
• Trains Help Desk staff on operational procedures and troubleshooting techniques. Provides training on new hardware and/or software applications as requested. Provides new Help Desk staff onboarding training.
• Maintains and troubleshoots Audio/Video equipment and coordinates support with related A/V vendors.
• Performs other duties as assigned.

DECISION MAKING

• This position works under general supervision.
• This position provides functional guidance and will serve as a technical lead in various projects.

MINIMUM REQUIREMENTS

• Associate's Degree in Computer Science or Information Systems from an institution accredited by a recognized accrediting agency.

• One year of experience managing short-term projects and coordinating team members, departments and vendors.

• Four years experience in installing, configuring, and troubleshooting PC/Workstations and peripherals in a network environment.

• Valid Class "C" Texas Drivers License.

• Current certification in one of the following

• CompTIA A+

• Microsoft 365 Certified Fundamentals

• Cisco Certified Support Technician (CCST)

• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

PREFERRED QUALIFICATIONS

• Seven years experience in installing, configuring, and troubleshooting PC/Workstations and peripherals in a network environment.
• CompTIA Network+ or CCENT certification.
• Possess a CompTIA Project+ certification
• Experience supporting and prepping for small to medium sized standard and executive meetings. Including pre-testing, implementing last-minute requests, and day of coverage.
• Basic understanding and support of common A/V equipment such as microphones, conferencing kits (such as WebEx Kit Mini, Standard and Pro), cameras, conference phones, etc.

JOB DIMENSIONS

• Communicates effectively, verbally and in writing with internal customers, co-workers, vendors, and consultants.
• Ability to provide excellent customer service to external and internal customers.
• Ability to assess and analyze project risks and exposures; identify options and alternatives, make decisions, and implement corrective actions.
• Ability to work independently or in a team environment.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Operates a company vehicle on a constant basis. Requires visual acuity, speech and hearing. Pushes, pulls, lifts, carries, balances and handles up to 75 pounds frequently. Sits, stands, walks, climbs stairs, bends, crawls, squats, kneels, stoops and crouches frequently. Primarily works in an office environment and performs frequent field visits and travel.

May be required to work hours other than the regular daytime schedule such as nights, weekends, and holidays.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.

From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:

• Competitive, market-based salaries
• Performance-based incentives
• Medical benefits
• Dental benefits
• Life insurance
• Prescription drug program
• Vision care plan
• Two retirement plans
• Deferred compensation plans (457 plan)
• Disability income
• Paid leave (vacation, sick, personal)
• Education assistance program
• Employee assistance program
• Flexible, tax-deferred health and dependent care spending accounts
• Wellness programs
• On-Site Fitness Facilities
• Community service opportunities

Click on the link for additional information regarding benefits: SAWS Benefits

01

Do you have an Associates Degree or higher level of education in Computer Science or Information Systems from an institution accredited by a nationally recognized accrediting agency?

• Yes
• No

02

If you attended college, indicate college hours completed, degree type, and major.

03

How many years of experience do you have installing, configuring, and troubleshooting PC/Workstations and peripherals in a network environment?

• No experience
• Less than 4 years of experience
• 4 or more years of experience

04

Describe your experience installing, configuring, and troubleshooting PC/Workstations and peripherals in a network environment as outlined in your application and/or resume. If no experience, enter N/A.

05

How many years of experience do you have managing small projects that required coordination between multiple vendors or departments?

• No experience
• Less than 1 year of experience
• Between 1 year but less than 2 years of experience
• More than 2 years of experience

06

If you have experience managing projects that involve coordinating with multiple vendors or departments, please provide specific examples and details. If not, enter N/A.

07

Do you have experience testing, troubleshooting, supporting, and overseeing small to medium sized meetings, especially by executive management?

• Yes
• No

08

If you answered yes to the question above please provide examples and details. If no experience, enter N/A.

09

Do you have experience with AV technologies such as mics, webcams, conference room meeting kits, etc.?

• Yes
• No

10

Do you currently possess a CompTIA A+, Microsoft 365 Certified Fundamentals or Cisco Certified Support Technician (CSST) certification? Check all that apply.

• CompTIA A+
• Microsoft 365 Certified Fundamentals
• Cisco Certified Support Technician
• I do not posses any of the current certifications

11

If you answered yes to the question above please provide examples and details.

12

Do you have experience training staff on best practices and new technologies?

• Yes
• No

13

Please explain your experience training staff on best practices and new technologies. If no experience, enter N/A.

14

Do you have experience troubleshooting tier 1 and up to tier 2 level active directory issues?

• Yes
• No

15

Tell us about your experience troubleshooting tier 1 and up to tier 2 level active directory issues. If no experience, enter N/A.

16

Customer service is our primary goal. How would you rate your ability to provide excellent customer service on a scale from 1 to 5? 1 being the worst and 5 being the best.

• 1
• 2
• 3
• 4
• 5

17

• Do you have a valid Texas drivers license? If so, what type of drivers license do you have?
• Class C
• Class CDL - B
• Class CDL - A
• I do not have a valid drivers license.
• I have a valid drivers license from another state.

Required Question

Employer San Antonio Water System

Address 2800 U.S. Hwy. 281 N.

San Antonio, Texas, 78212

Website https://www.saws.org/career-opportunities/